Data Operations Specialist

About Northern

Headquartered in London, Ontario, Canada, Northern is an integrated digital solutions agency specializing in helping leading commercial and public service brands navigate digital change. By leveraging our expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth.

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

We’re searching for a Data Operations Specialist who thrives in evolving, collaborative environments where they can work cross‑functionally with internal teams and stakeholders. Our ideal candidate for this role is highly organized and brings hands‑on CRM (Salesforce) experience paired with advanced spreadsheet skills and an analytical mindset. They will maintain data integrity and produce operational and financial reporting, while supporting month‑end processes.

Supporting the Senior Data Operations Manager, the Data Operations Specialist will provide Northern with accurate and meaningful data to support business and growth decisions.

Our Connected Workplace Program gives you the option to choose a remote, hybrid or in‑office workspace! Preference will be given to London‑area candidates available for hybrid work 3+ days a week.

In exchange for your talent, Northern offers:

• Benefits Plans, HSA / QSEHRA
• Employee Wellness & EAPs
• Fitness Reimbursement and Vet Care Programs
• RRSP Matching / 401K
• Profit Sharing
• Flexible work to promote work‑life integration
• Home office allowance
• Referral bonus program, company social events, and more!

• Proactive, self‑motivated, and able to work independently, with strong written, verbal, and presentation communication skills.
• Prepare, maintain, and execute weekly and monthly operational and financial reports with a high level of accuracy and attention to detail.
• Support the end‑to‑end project intake and setup process, including reviewing contracts to ensure projects are accurately created in internal systems and delivery teams are set up for success.
• Execute project close‑out activities, ensuring project data, financials, and documentation are complete and accurate.
• Support project teams by reinforcing project ownership and accountability, escalating risks or issues when delivery expectations or stakeholder accountability are unclear.
• Partner with Data Operations, Finance, and Project Management teams to support month‑end close activities and reporting requirements.
• Assist in building financial understanding within the PMO, including concepts such as earned revenue, invoiced value, accrued revenue, and deferred revenue.
• Generate and maintain accurate, real‑time sales pipeline reports, dashboards, and data visualizations to support business decision‑making.
• Support improvements to revenue operations systems and processes by assisting with tool evaluations, data quality initiatives, and reporting enhancements.
• Help maintain data integrity for forecasting by proactively identifying and resolving inconsistencies in pipeline stages, close dates, and probabilities.
• Develop, update, and maintain clear SOPs and process documentation across revenue and data operations.
• Support teams across the organization with data management and documentation updates within SOPs and the Learning Management Platform.
• Collaborate cross‑functionally with Legal, Finance, Revenue, and Data Operations teams to support contract‑related workflows and operational needs.
• Contribute to cross‑functional projects and initiatives aimed at improving operational efficiency and effectiveness.
• Support the Data Operations team with contract lifecycle activities, helping ensure accuracy, compliance, and timely execution.
• Comfortable working in a fast‑paced, evolving environment, able to navigate ambiguity, adapt quickly, and manage competing priorities.

• 2–4 years of experience in operations, project…