About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
Join the dynamic Revenue Operations team at Index Exchange as a Associate Partner Development Manager, reporting to the Director, Centralized Account Management. Located in Toronto, this role is more than just supporting our 2000+ scale customers - it's about being a catalyst for growth. Your tenacity, curiosity, and data-driven mindset will place you at the forefront of delivering unparalleled customer service and executing strategies that drive revenue.
Here’s What You’ll be Doing:
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In addition to managing day-to-day customer queries, you will take a strategic approach to identifying and cultivating growth opportunities within existing accounts. By proactively analyzing customer business priorities, needs and business goals, you will position Index’s offerings to strengthen relationships and drive long-term growth. This includes not just responding to immediate needs but anticipating future challenges and proactively proposing solutions that enhance customer value and deepen our business partnerships.
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You will ensure top-tier customer experiences by not only resolving issues efficiently but also by anticipating customer needs and addressing them before they arise. Your proactive approach to customer service will help strengthen loyalty and foster deeper, more strategic relationships with key clients.
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You will be responsible for ensuring all operational tasks are executed with precision while continuously identifying opportunities to streamline processes for greater efficiency. This includes HAM monitoring, Mail Merges, Programs and account troubleshooting. In this role, you will also establish feedback mechanisms with a number of cross functional teams, ensuring accountability. You will also maintain accurate data in Salesforce CRM to drive informed decision-making and improve overall operational effectiveness.
Here's What You Need:
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