Director, Commercial Operations

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ( B2C ), Employers and Private Insurers ( B2B ), and Public Sector Institutions ( B2I ). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well‑being and to strengthen the healthcare system. We attribute our success to our team, who have helped us achieve numerous noteworthy awards, including:
Linked In's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50:
Canada’s Most Impactful Companies.

We’re hiring for a Director, Commercial Operations to build and scale the operational foundation that powers Maple’s B2B and B2I commercial engine. This is a strategic and hands‑on leadership role responsible for integrating Sales Operations, Client Success Operations, and Commercial Enablement into a cohesive, data‑driven function.

You’ll join at an exciting time as we continue to expand our enterprise partnerships, modernize our product suite, and evolve the systems and processes that drive predictable growth. Your work will directly impact Maple’s ability to deliver a seamless partner experience, improve forecasting accuracy, and unlock efficiency across the entire commercial lifecycle — from acquisition to retention and growth.

This is a unique opportunity for a commercially minded operator who thrives at the intersection of data, strategy, and execution.

• Build and lead Maple’s Commercial Operations function, integrating sales operations, client success operations, and enablement under a unified strategy.
• Partner closely with cross‑functional leaders to shape Maple’s go‑to‑market execution, enabling scalable growth across multiple distribution channels.
• Lead the optimization of forecasting, commission, and performance frameworks that drive accountability and insight.
• Strengthen the connection between data and decision‑making — from pipeline visibility to renewal analytics — empowering leadership with actionable intelligence.
• Oversee Salesforce and the broader commercial tech stack, ensuring systems support strategic outcomes, not just transactions.
• Collaborate with Finance, Product Marketing, and Clinical Operations to drive alignment, simplify workflows, and enhance visibility across teams.
• Lead and mentor a small, high‑performing team that blends analytical strength with operational creativity.

In your first 90 days, you’ll dive deep into Maple’s commercial ecosystem — meeting key leaders, understanding how our revenue engine runs today, and identifying opportunities for immediate impact. You’ll begin to streamline reporting, align forecasting inputs, and build trust as a collaborative thought partner to the Sales and Client Success teams.

Over the next 12 to 18 months, you’ll design and execute a Commercial Operations roadmap that transforms how Maple plans, measures, and delivers results. You’ll bring greater predictability to forecasting, elevate our commercial data strategy, and launch scalable processes that unlock time and focus for our external‑facing teams. Ultimately, your success will be measured not just in operational improvements, but in the growth, clarity, and confidence you enable across the business.

• 8+ years of progressive experience in Commercial, Sales, or Revenue Operations, ideally spanning both pre‑ and post‑sales functions.
• Proven success building or scaling operations in a B2B or channel‑driven organization;
  SaaS, benefits, or health tech experience a plus.
• Deep understanding of go‑to‑market dynamics — you think beyond sales…