Business Application Analyst III; Financial Crimes​/Fraud Case Management

Job Details

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: Enterprise Enabling Functions

Pay Details: $65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Reporting to the Senior Manager - Financial Crimes Case Management, the Business Analyst / Business System Analysis will be responsible for the delivery of use cases in support of the Fraud Case Management Roadmap.
• The successful candidate must be a self-starter who is a skilled collaborator with strong communication skills and is able to think outside the box to drive innovation and efficiencies.
• Specific deliverables and accountabilities include, but are not limited to:
• Requirement manager for initiatives assigned.
• Support business casing and analysis.
• Work with partners to ensure business teams can adapt to changes by:
• Documenting requirements, processes, & test scenarios
• Providing input testing, track defects
• Providing input into Change Management plans
• Aligning operational readiness with program critical paths
• Monitoring post-implementation to ensure benefits are achieved.
• Stakeholder/Partner relationship building.
• Ensuring teams understand what net new processes may need to be introduced into a business group after the introduction of new case management features.
• Contribute to problem and event management efforts as needed, working with team members to ensure the root cause is identified and a resolution is completed as quickly and efficiently as possible.
• Work with internal teams to identify critical success factors and integrate appropriate cost, quality, and risk mitigating strategies into project plans.
• Perform root cause analysis on key business problems to identify best possible solutions
• Focus on continuous improvement for existing processes, looking for ways to simplify and maximize work efforts

Enterprise Protect consists of teams across North America, whose mandate is to protect TD customers, colleagues and shareholders from financial crimes and fraud. Collectively our businesses lead TD’s enterprise-wide fraud, cyber threat, and technology risk strategies, advance analytics capabilities, and drive operational efficiency to improve governance, oversight and collaboration between fraud management and other functions within the Bank. The Fraud Case Management team works within the Financial Crimes Response function of Enterprise Protect to support Fraud Management & Operations for TD Canada Trust, MBNA, and TD America s Most Convenient Bank (AMCB).

• 2-5 years relevant experience in a Business Analysis / Business System Analysis role
• Strong background in Fraud and Claims
• Experience developing and implementing opportunities driving change using Agile, Lean or comparable change experience.
• Ability to communicate clearly and transparently; demonstrate due diligence and attention to detail.
• Strong experience in process mapping, flows and requirements gathering.
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills.
• Strong relationship management skills and the ability to work effectively in cross-functional teams, as this role interfaces with a broad range of partners and leaders.
• Comfortable driving change and working with ambiguity.
• Working knowledge of change management techniques and practices.
• Working knowledge of Agile techniques and practices.
• Innovation, creativity with strong critical thinking, quantitative and problem-solving skills
• Proven time management skills with demonstrated ability to manage concurrent priorities.

TD is one of the world s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our…