Consumer Insights & Research Manager

Reporting to the Director, Marketing, the Consumer Insights & Research Manager owns consumer insights, research, and data analytics for Lindt Canada. This role is accountable for translating consumer, shopper, and market data into actionable insights that drive brand, category, and commercial growth. The position serves as the central owner of Nielsen and syndicated data reporting and is a key strategic partner to Marketing, Category Management, Sales, and Global teams.

• Build a deep understanding of consumer needs, shopper behavior, category dynamics, and competitive activity
• Identify category triggers and barriers across the consumer journey to inform marketing and innovation strategies
• Monitor consumer, category, and industry trends and recommend proactive actions

• Own and lead all consumer insights, research, and data analytics for Lindt Canada
• Serve as the primary owner of Nielsen and syndicated data reporting, ensuring consistent, accurate, and actionable insights across the business
• Develop and maintain dashboards, reports, and insights outputs to support brand, category, and commercial decision-making
• Translate complex data into clear recommendations for senior leadership and cross-functional teams

• Lead qualitative and quantitative research, including idea screening, concept testing, and ad hoc initiatives
• Manage end-to-end research projects in partnership with global teams and external agencies (e.g., IPSOS, CCM, qualitative immersions)
• Serve as the primary point of contact for external research partners and the Global Insights team

• Champion an insights- and data-driven culture across the commercial organization
• Increase data and consumer insights literacy through training, tools, and guidance
• Manage research planning, reporting, and timelines aligned with budget and financial cycles (BU, LE1/LE2)

• 5–7 years of consumer insights or marketing experience in CPG
• Undergraduate degree in Business, Marketing, or related field
• Proven ability to translate complex findings into actionable business insights
• Strong analytical and research skills with expertise in qualitative and quantitative methods
• Excellent communication and presentation skills
• Strong project management skills with the ability to manage multiple priorities and deliver results within budget and timelines
• Demonstrated stakeholder management and cross-functional collaboration skills
• Ability to work under pressure and navigate ambiguity in a fast-paced environment
• Growth mindset with a track record of personal and professional development

Why Lindt Canada?Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization.

We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit and or follow us on Linked In

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

The standard hiring range for this role is $90-$115K CAD per annum with a 20% performance-based bonus. The final agreement uponsalarymay vary based on market location and factors such as job-related knowledge, skills and experience.

We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:

• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Wellness Program

We thank all those who have applied, however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for anexistingposition.

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Indicateur d’emploi Management