Head of Multinational

Overview

At AIG, we are reimagining the way we help customers to manage risk. Join us to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG’s Multinational business provides multinational insurance solutions for our global customers, empowering them to navigate cross-border risks with confidence and consistency. Multinational professionals deliver customized, compliant and seamless solutions that support clients’ risk management objectives. You will work alongside a dynamic, multi-disciplinary team to explore opportunities for customers.

The Head of Multinational, Canada provides leadership and strategic direction of AIG’s Multinational business across Canada and participates in the Multinational North America Leadership Team, working to expand AIG’s Multinational presence by optimizing alignment, integration, adoption and execution of AIG’s global multinational strategies, business plans, operating model and segmented value propositions, in support of profitable growth. This role reports directly to the Head of Multinational, North America.

• Support the Head of Multinational, North America through active participation and contribution to the leadership and direction of AIG’s multinational business.
• Work with AIG Canada leadership & stakeholders to foster alignment, integration, & execution of agreed multinational business model(s) and segmented multinational value proposition.
• Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG’s Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.
• Drive the multinational vision, value proposition and execution of the multinational strategic plan across the full spectrum of general insurance products in Canada, ensuring expert design and management of global fronting and multinational programs and world class service to our global clients and broker partners.
• Partner in driving the execution of the profitable growth of the multinational portfolio including pipeline management and development & execution of specific multinational sales, marketing and communications strategies in conjunction with Product, Distribution and AIG Canada leadership.
• Effectively manage and drive the profitable growth and servicing of the AIG Canada produced complex global fronting portfolio in alignment with transforming Target Operating Model (TOM), ensuring adherence to our global fronting underwriting, credit, pricing, reinsurance, and legal practices.
• Represent AIG Multinational as a visible and recognized thought and industry leader. Internally, be an expert on fronting and multinational business including program design, structuring, regulation, and the multinational end-to-end process. Externally, develop relationships with key Canada clients and broker partners, and participate at insurance related events including panels, leading workshops, speaking engagements, etc. This includes production of thought leadership articles and white papers.
• Lead change in behavior and practice across the Canada Multinational team to manage and support producing office business/service on an end to end (E2E) basis, leveraging all AIG MN/Network capabilities, resources and reports.
• Deliver on all KPIs on customer service, profitability, and expense management across the AIG Canada produced multinational portfolio.
• Lead the adoption & execution of the multinational business model (including E2E Processes) and promotion of the segmented multinational value proposition(s) both internally across Canada multinational and with clients and broker partners to deliver a globally consistent client experience and contract certainty.
• Work with claims to ensure multinational claims are handled in a proactive manner, ensuring claims stands out as a competitive differentiator for AIG.
• Create a risk-aware culture of integrity and accountability to ensure full awareness and compliance of AIG policies and procedures, ethical behaviours and practices, and ownership of risks in day-to-day…