Revenue Operations Specialist

Revenue Operations Specialist ABOUT ODAIA

ODAIA noun
o
· da·ia | 'oh-day-yeah
An Ancient Greek word referring to “tools of the trade.”
To learn more visit Odaia.ai
.

ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's SaaS platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster.

ODAIAns (what we call ourselves) are inspired to reinvent how the industry leverages data. We are passionate about solving complex commercial problems with human-centric AI solutions, ensuring that simplicity and sophistication are scalable for every user.

Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.

As a Revenue Operations Specialist
, you will play a pivotal role in optimizing revenue operations by enhancing Salesforce processes, analyzing key performance metrics to drive business insights, managing cross‑functional projects, and ensuring legal and compliance support for sales contracts.
Reporting directly to the Revenue Operations Manager
, you will work closely with sales, marketing, business acceleration, and finance teams to streamline workflows and improve efficiency across the revenue cycle.

While this position is primarily remote, we are prioritizing candidates residing in the GTA who can join our Finance team every other Thursday for our bi‑weekly in‑person syncs at our Toronto office.

• Maintain Salesforce and the broader revenue tech stack, ensuring high data integrity, and system efficiency.
• Develop and implement best practices for deal management, forecasting, and revenue reporting to support commercial initiatives and accountability in sales, marketing, support, and finance.
• Lead and support cross‑functional projects across commercial and finance teams from initial goal‑setting to tracking deliverables and performance.
• Periodically audit the tech stack to identify redundant tools, manage renewals, and evaluate new technologies that can drive further operational efficiency.
• Monitor and refine the conversion points between MQL and SQL, ensuring lead routing logic is efficient and sales‑to‑success transitions are documented and automated.
• Create training materials and conduct regular enablement sessions to ensure Commercial teams are utilizing tools effectively and following established processes.
• Ensure accurate documentation and tracking of contractual obligations within Salesforce and other systems.
• Utilize business acumen to evaluate cross‑functional initiatives and key metrics, proactively identifying bottle necks and proposing scalable solutions to drive business growth and ensure organizational efficiency and alignment.
• Drive the documentation of internal processes and lead commercial department‑specific onboarding (outside of standard onboarding developed by HR and IT) to ensure all new hires are proficient in specialist information and team specific knowledge.
• Other duties as assigned by manager.

• 3+ years of experience in revenue operations, sales operations, or a related field in a SaaS environment.
• Strong expertise in Salesforce administration, reporting, and process optimization.
• Experienced in commercial tooling platforms (such as Pardot, Linked In Sales Navigator, Zoom Info, Notion, etc.)
• Proven experience in project management, with the ability to lead cross‑functional initiatives.
• Advanced proficiency in Microsoft Office and Google Suite.
• Strong analytical skills, attention to detail, and a data‑driven mindset.
• Ability to thrive in a fast‑paced, high‑growth environment with a proactive and problem‑solving attitude.
• Strong communicator.
• An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes.
• Ability to understand business needs…