Change Manager, Business

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* Lead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives
* Analyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results
* Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approach
* Provide recommendations and direction based on the end-to-end customer experience when making decisions
* Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change
* Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed
* Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
* Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project
* Respond to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization
* Identify and lead problem resolution to ensure customer needs are met for own area as assigned
* Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project
* Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
* Collaborate with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.
* Create change plans and activities that drive adoption of change
* Develop change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs
* Work with Business Owner/Sponsor to identify change adoption metrics
* Adhere to enterprise frameworks or methodologies that relate to activities for business area
* Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
* Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
* Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
* Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
* Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
* Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
* Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
* Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
* Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
* Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
* Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
* Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
* Provide thought leadership and/ or industry…