Adecco is currently hiring a temporary full-time highly motivated and experienced talented Senior Customer Journey Event Specialist to join our clients’ team in North York, ON. In this role you will be responsible for the research, development, planning, and execution of exclusive luxury customer events within top markets in Canada. This position will manage day-to-day coordination of key corporate functions: contractual agreements with various suppliers, venues, partners, relationship development, assist with presentations and post-event reporting.
Working in parallel with the Customer Journey Team and the Communications Team, as well as collaborate with Porsche AG (PAG) as well as Porsche Cars North America (PCNA), this position manages company-directed national program opportunities.
If you are a strategic thinker with excellent project management skills and a passion for creating exceptional customer experiences, apply today!
Pay Rate: up to $39/hour(based on experience)
Location: North York, ON
Shifts: Night and weekend work maybe required to support event execution
Job type: Temporary | Full-time | 1-year contract with possibility of extension
Here's why you should apply:
4% vacation paid weekly
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Direct day-to-day responsibility for a number of key department relationships:
Ensure all customer data is curated through Customer Journey department
Identify and nourish relationships with top customers within the country
Provide KPIs and measures of success in relation to brand loyalty and retention
Creation of effective marketing materials, i.e. presentations, post event recaps, KPIs, etc.
Garner support from Communications department to ensure brand messaging and customer relations are clear and consistent
Work closely with Porsche Centres to ensure appropriate buy-in of required dealer support
Manage administrative, legal and procurement tasks related planned event
Event Ideation & Execution:
Research and develop target lists together with CRM
Plan and execute 4-5 major events along 6-8 minor ones and gift sourcing per year, while maintaining accurate database identifiers within CRM
Present compelling presentations with measurable results and metrics
Participate in networking events and/or competitor events for inspiration
Identify new opportunities for topics such as product launches and / or other collaborative activations with PCL Department leads
Work closely with the AOR for Porsche Experience programs (Sport Driving Canada) as well as enlisting agency support (where relevant) on national events and programs.
Ensure liability and risk is managed both pre and post event with appropriate approvals from Legal and Compliance Team
Ensure that event programs follow company directives, are delivered on given budget, and adhere to all Porsche brand guidelines and procurement processes
Schedule and routing of drive event fleet vehicles, including transportation needs and vehicle inventory management where necessary
Oversee vendor management and onboarding of new venues and/or suppliers
Creation of purchase requisitions, orders, processing of invoices in a timely manner
Qualifications:
Must be legally eligible to work, and reside in Canada
4-year post-secondary degree in Marketing, Events, Hospitality, Business Management or equivalent
Minimum 3-5 years’ experience in corporate management and development of business partner relationships for consumer marketing programs
Minimum 3-5 years’ Events or Hospitality Management experience
Demonstrated success cultivating luxury hospitality among high-net-worth client
Automotive industry experience preferred
Minimum 2 years’ experience in working with performance/luxury-brand segment preferred
French language capabilities preferred
Excellent interpersonal and communication skills, strong analytical and planning skills
Proficient computer skills in all Microsoft Office applications, especially Excel and Power Point
Ability to manage and oversee multiple activities at once
Highly organized and high attention to detail
Ability to work and make decisions independently
Ability to travel domestically and internationally for up to 2 weeks at a time
Ability to manage vendors, agencies and stakeholders effectively
Ability to be driven by desire to exceed customer’s expectations
Night and weekend work maybe required to support event execution
Are you interested in this position?
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