Content Manager; Retirement and Solutions

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The successful candidate will develop and manage centralized content libraries and AI-powered knowledge management systems for TELUS Health’s North American Retirement and Benefit Solutions (RBS) proposal operations—leveraging generative AI platforms and content governance best practices—enabling bid teams to respond to RFPs with greater speed, consistency, and quality. The objective is to streamline the proposal development process through reusable, optimized content assets and intelligent automation, allowing the Sales and Customer Success team to focus their expertise on strategy and client engagement, ultimately increasing the number of high-quality proposals we can successfully deliver simultaneously.

The RFP Content Manager is responsible for developing, managing, and optimizing proposal content libraries and knowledge management systems to support the bid process. This role works with Subject Matter Experts and other teams to ensure consistency, quality, and efficiency in proposal responses across TELUS Health’s Retirement and Benefit Solutions organization.

• Develop and maintain a centralized content library of proposal responses, frequently used exhibit items, case studies, capability statements, boilerplate content, and marketing materials
• Create and enforce content governance standards, templates, and style guides for all proposal materials
• Optimize project and intake settings, including management of custom fields, preferences, and templates.
• Collaborate with subject matter experts to develop compelling, accurate, and reusable content for common RFP requirements
• Manage the content lifecycle, setting priorities, mapping content to user or business needs, establishing regular reviews, updates, and archiving of outdated materials
• Support bid teams by providing relevant, tailored content and ensuring brand consistency across all proposals
• Analyze RFP trends and frequently requested information to proactively develop content assets
• Utilize generative AI platforms (e.g., ChatGPT, Claude, Gemini, Fueli
  
  X) for content creation, editing, optimization, research, and competitive analysis
• Establish procedures to use AI features within content library to streamline content creation, automate response delivery, and enhance team productivity
• Assist in the building and maintenance of an AI-powered content ecosystem (training the system, refining outputs, and ensuring responses reflect brand voice and compliance)
• Implement quality control processes for AI-assisted content
• Measure and report on AI-driven efficiency gains and ROI
• Implement and manage content management systems and tools to streamline proposal development
• Facilitate, train, and support bid teams on content best practices and system usage

• Bachelor’s degree in English, Communications, Marketing, Business Administration, or related field is preferred
• Bilingual proficiency in English and French (written and spoken) is strongly preferred
• 3+ years of experience in content management or knowledge management, specifically in RFP/proposal environments, preferably in B2B or professional services
• Experience with content management systems, proposal automation tools, and collaboration platforms
• Experience using generative AI tools for content development and optimization, including establishing quality assurance processes and tracking performance metrics to demonstrate ROI
• Exceptional writing, editing, and proofreading skills with keen attention to detail
• Strong organizational skills and ability to manage multiple content development projects simultaneously
• Demonstrated ability to work with technical subject matter experts and translate complex…