Program Manager - Account Operations

What We Do:

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom‑specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in‑store experiences.

We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations. For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best‑in‑class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients.

iQmetrix is a privately held software‑as‑a‑service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit

We are on a self‑management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer‑based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose‑driven, helping individuals connect to the meaning in their day‑to‑day work.

Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

The Program Manager – Account Operations at iQmetrix plays a critical role in maintaining the operational health and execution quality of key enterprise client accounts, including national carriers, multi‑carriers and independent dealers. This role serves as the day‑to‑day operational owner and coordinator, ensuring that support requests, operational needs, and enablement activities are properly framed, routed, tracked, and resolved. Acting as the operational intake and coordination point, this role reduces operational friction across client environments and internal teams.

By managing operational flow and follow‑through. Success in this role is defined by operational consistency, request resolution effectiveness, post‑launch stability, and strong cross‑functional coordination across internal teams and carrier partners.

• Serve as day‑to‑day operational owner for assigned Canadian accounts
• Serve as the Launch SME for Canadian accounts
• Maintain operational continuity and execution quality across account activities
• Monitor operational health signals and coordinate corrective actions as needed
• Act as a reliable operational point of contact for account‑related coordination needs

• Serve as Level 0–1 intake point for routine operational and support issues
• Receive, clarify, and structure requests to ensure accurate routing and efficient resolution
• Coordinate ticket submission, routing, and follow‑up across internal teams and carrier partners
• Ensure operational requests are fully tracked through resolution and closure
• Maintain visibility and status reporting on active operational items

• Partner closely with Account Managers to keep accounts operationally healthy and execution‑ready
• Coordinate with Support, Product, Enablement, and Operations teams to align execution efforts
• Support enablement execution activities and operational readiness efforts
• Support post‑launch stability through structured follow‑up and coordination with the Account Management team
• Improve operational consistency across Canadian accounts

• Identify recurring operational issues and workflow gaps
• Recommend and support process improvements that reduce friction and rework
• Contribute to operational documentation and intake…