Business Process Manager

* Lead discovery work for business initiatives and facilitate problem solving workshops among cross-functional working groups and stakeholders.
* Analyze complex business issues, identify pain points, and communicate issues in a logical thought sequence to stakeholders.
* Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.
* Business Process Design that provides value added solutions to business groups aligning with risk, regulatory and compliance requirements.
* Develop End-to-End process and value stream mapping to capture current state and future state process design.
* Lead business change management assignment to successful completion including engaging and supporting business stakeholders to achieve desired outcome of improved operational processes, reduced risk, and enhanced client experience.
* Through assignments on cross-functional projects’ teams, BPM will be accountable for preparing or coordinating documentation of changes in business processes (process flow-charts in current and post state), post-implementation operating procedures, and target operating models.
* Support development of process documentation, procedures, technical requirements, and end-user materials for change initiatives.
* BPM will also provide necessary support to Learning & Development team in creation and delivery of training material as they relate to changed business processes.
* Prepare effective communication and presentations for stakeholder groups and senior management.
* Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program.
* Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.
* Develop and maintain strong relationships with business partners across Fidelity Canada to ensure operational excellence program is responsive to business needs and enhances client experience.
* Collaborate with technology implementation partners to propose and implement digitalization and automation solutions that align with the organization’s goal of creating a digitally enabled workplace.
* Collaborates with business partners to understand their process management needs and promotes BPM techniques that can support their automation and operational efficiency efforts.
* Collaborates with technology teams to ensure alignment with IT tools and processes, and adoption of advanced technologies.
* College degree/Post-secondary education in the areas of IT, Business or related field are preferred or equivalent experience.
* Business Process Analysis/Management education and/or related work experience.
* A minimum of 3 years work experience in the roles related to Business Project Management, Business Process Management, or Business Architecture.
* Minimum of 3 years’ experience in the financial industry.
* BPM certifications (in place or in progress) would be considered an asset.
* Strong Interest in Business Process Management.
* Knowledge of business process management best practices and methodologies.
* Excellent listening, written and verbal communication skills.
* Strong analytical skills.
* Organizational awareness, focus on key partnerships, teamwork and relationships building.
* Drive for results, with ability to deal with and bring consensus to contentious issues.
* Solid understanding of finance industry and core business processes.
* Solid understanding of technology trends.
* Innovation and Creativity.
** Base Salary and Discretionary Performance Bonus**: A competitive annual range of **$111,000 to $146,000**, based on your experience and qualifications.
* 100% remote and hybrid work arrangements
* Competitive total compensation package
* Opportunity to participate in Fidelity profit-sharing program
* Company contributes into your RRSP, without a matching requirement from you
* Health benefits and coverage, with no requirement for employee paid premiums, including up to $5000 for therapy
* Health Care Spending Account
* TELUS Health Virtual Care app
* Health and Fitness Reimbursement
* Up to $650 for…