Client Success Administrator; Direct Partnerships

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including:
Linked In's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50:
Canada’s Most Impactful Companies.

We’re hiring a Client Success Administrator to join our Client Success team. At Maple, Client Success is the team that supports organizations who offer Maple’s virtual care services to the people they serve — helping those programs run smoothly over time through strong delivery, clear coordination, and reliable operations.

In this role, you’ll support the operational workflows that keep partner programs running — including eligibility management, invoicing inputs, reporting support, and internal system configurations. You’ll develop a strong understanding of Maple’s partner models and the systems that power them, and you’ll work closely with Client Success, Solutions, and Finance to ensure our operational cycles run accurately and on time.

This role is ideal for someone who takes pride in precision, follows through consistently, and enjoys improving how systems and processes work.

• Manage partner eligibility workflows, including uploads, updates, reconciliations, and ongoing data hygiene.
• Prepare, validate, and coordinate invoicing inputs in partnership with Finance and Client Success.
• Support Looker reporting, including scheduling new reports, maintaining reporting accuracy, and troubleshooting monthly failures.
• Build and update Maple Admin configurations required to support partner launches and ongoing program changes.
• Partner with the Solutions team to plan, implement, and monitor system updates that impact the Client Success portfolio.
• Maintain accurate records and process documentation that support consistent monthly cycles across partners.
• Identify opportunities to streamline workflows, reduce manual effort, and improve data integrity.
• Contribute to team playbooks, templates, and documentation to strengthen operational best practices.
• Support peak periods (month-end billing, partner launches) with strong prioritization and dependable execution.

In your first 90 days, you’ll build a strong understanding of Maple’s partner programs, internal systems, and operational workflows. You’ll shadow key partners across Client Success, Solutions, and Finance, then quickly step into ownership of core eligibility, billing, reporting, and admin configuration tasks. By the end of this period, you’re running recurring workflows with confidence, accuracy, and minimal oversight.

Over the next 12 to 18 months, you’ll fully own recurring eligibility, billing, reporting, and admin configuration cycles. You’ll anticipate pressure points ahead of deadlines, reduce errors and rework through cleaner inputs, and improve documentation so workflows are easy for others to follow. You’ll introduce checklists, templates, or lightweight automation where helpful, and consistently reduce friction across Client Success and Finance month to month.

• 2+ years of experience in an operations, billing, finance support, revenue operations, client success support, or coordination role.
• Strong attention to detail, with a track record of executing recurring operational tasks accurately and on time.
• Ownership…