Senior Manager, Consumer Rewards

Job Description

What is the opportunity?

Avion Rewards is Canada’s leading proprietary loyalty program recognized with multiple international awards. Travel is a key pillar within Avion Rewards and underpins RBC’s industry leading premium travel credit card portfolio. Travel volumes have grown significantly in the last five years driven by increased focus on product enhancements, engagement initiatives and overall growth of the cards portfolio.

The successful candidate will be tasked with execution of the Avion Rewards Travel strategy to drive growth, engagement and maintain competitiveness of RBC’s premium travel cards portfolio. This includes full end-to-end travel product management and joint oversight of a transformational initiative.

What will you do?

• Drive prioritization and evaluation of new products, initiatives, and campaigns by leveraging deep client experience insights and compelling narrative skills to articulate value and impact.

• Lead portfolio analysis and performance reporting across hotel, insurance and ancillary travel products, delivering monthly and quarterly insights to inform business reviews and strategic planning.

• Manage key internal stakeholders and external partnerships to maximize value for RBC and unlock new revenue streams. Facilitate quarterly business reviews and monthly performance meetings with external partners, ensuring alignment on goals, execution of contracts, and delivery of negotiated benefits.

• Define, standardize, and enhance settlement and payment processes to ensure accurate reconciliations and alignment with contractual commercial terms.

• Provide ad-hoc analysis and crisis response support across the travel portfolio, collaborating with internal stakeholders and external partners to resolve issues and maintain operational continuity.

• Contribute to the development of strategic plans and quarterly/annual business review materials, supporting the Director in identifying market opportunities, shaping product enhancements, and guiding long-term growth initiatives.

What do you need to succeed?

Must have:

• 5-7 years' relevant work experience

• Experience developing and analyzing complex financial models to support strategic decision-making and business planning

• Strategic mindset with ability to shift from high level thinking to detailed problem solving

• Ability to operate with an agile mindset in a fast-paced environment.

• Experience developing and communicating executive presentations

• A good balance of technical knowledge and business and financial acumen with a proven track record of driving digital or loyalty innovation and business metrics with a customer-first mindset

• Ability to influence colleagues, across peers and executives through well-articulated strategies

• Demonstrate ability to work based on a variety of KPI metrics (targets, goals and/or strategic objectives)

• Bachelor's degree

Nice to have:

• CPA, CFA

• Prior experience in the credit cards or loyalty space

• Prior experience in the travel industry

• Digital and E-commerce experience

• Strategy experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

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Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

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