Director, Global Services, Eastern
Job in
Toronto, Ontario, M5A, Canada
Listing for:
RE/MAX
Full Time
position
Listed on 2026-02-17
Job specializations:
-
Business
Business Management, Business Analyst, Client Relationship Manager
-
Management
Business Management, Business Analyst, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 104500 - 116000 CAD Yearly
CAD
104500.00
116000.00
YEAR
Job Description & How to Apply Below
Job Summary:
The Director, Global Services, Eastern Region is responsible for the overall success of a portfolio of REMAX Canada franchisees (Broker/Owners) and their respective agents. This role serves as the primary point of contact, relationship manager, and liaison between franchisees and REMAX Canada.
The Director plays a critical role in driving organic agent growth, operational efficiencies and profitability, and retention for our franchisees by:
Identifying owner/manager needs and creating tailored support and service plans.Leveraging internal resources to deliver operational, financial, and organizational guidance and consultative support.Supporting the execution of the Region Development department’s growth strategy, including:Achievement of net agent count in territory through ORGANIC recruitment and retention strategies and collaboration with our Global Sales team on conversions and M&AIncreasing adoption of brand tools and programs (Aspire, MaaS, RaaS, Max Engage, REIC Verification, etc.)Driving and upholding brand image and identity with franchisees in their portfolio (exterior signage, websites, yard signs, etc.)Proactively working with franchisees and REMAX corporate on renewals and accounts receivableUtilizing REMAX consultative methodology such as our internal Momentum program to provide operational and consultative supportSuccess Profile
The Director achieves success by:
Relationship Development: Building and nurturing strong relationships with franchisees, agents, and strategic partners to advance business opportunities and deliver exceptional, responsive customer support.Business Reviews and Consulting Expertise: Conducting regular portfolio business review meetings to monitor and support growth plans. Utilizing new internal programs such as Momentum to drive franchisee operational success and growth.Measured Growth: Net Agent Count (organic recruitment and collaboration with Global Sales on conversions / M&A)Operational Excellence: Ensuring franchisee compliance with renewals, accounts receivable, and brand standards.Teamwork and
Cross-Functional Collaboration:
Partnering with Global Sales, Marketing, Public Relations, Product, Support, and Operations to deliver quality service and resolve customer needs.Market Awareness: Maintaining competitor intelligence and industry knowledge to inform strategy.Strategic Alignment: Executing region growth strategies that drive franchise sales, agent recruitment and retention, market share expansion, and profitability.Participation in brand and industry events.Standard Knowledge, Skills, and Abilities:
Technical/Functional Expertise: Strong knowledge of franchise operations, contract negotiation, and industry practices.Customer & Relationship Focus: Anticipates customer needs, manages escalations with tact, and promotes brand culture.Decision Quality: Makes sound, timely decisions with accountability and foresight.Results Orientation: Takes ownership of assignments, sets priorities, meets deadlines, and delivers measurable outcomes.Communication: Ensures accurate documentation in CRM systems and shares key insights with stakeholders.Thought Leadership: Acts as a trusted advisor and industry leader to REMAX affiliates and the broader real estate community.Minimum Qualifications:
Minimum 5 years of experience in Franchise Development, Business Operations Management, or Business Consulting (franchise and/or real estate background strongly preferred).Knowledge of current and emerging real estate industry practices, trends, and technologies.Demonstrated planning, analytical, and problem-solving capabilities.Strong presentation, communication, interpersonal, and dispute resolution skills.Proven ability to influence, collaborate, and build relationships across all organizational levels.Bachelor’s degree in Business, Finance, Marketing, or related field (preferred).Track record of delivering results and managing multiple priorities effectively.Ability to set milestones, measure performance, and achieve targets.Willingness to travel to strengthen long-term client relationships.Hybrid in-office / remote roleHire Range/Rate:
$104,500 - $116,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
Competitive Medical, Dental, and Vision benefitsRetirement plans with optimal company matchAnnual bonus/merit opportunityEducational AssistanceMental Health support programM.O.R.E. Events offered in-person and virtuallyMentorship programEmployee Resource GroupsCommunity EngagementDiversity, Equity, and InclusionParentingRemoteWomen at RE/MAXRE/MAX, LLC & Motto Mortgage
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