Business Application Analyst II Job Toronto area,Ontario Canada,Business

Description

KEY ACCOUNTABILITIES

Provide business application management related support. May be responsible for operational process support, application reporting, issue logging, issue status reporting and support on requirements gathering.

CUSTOMER

Responsible for executing day to day operations (policies and procedures) and administrative support to multiple applications owned and managed including access management

Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's project delivery methodology and other enterprise application / data lifecycle practices

Provide on-going support to various business partners and users on applications

Provide support and input scorecard/dashboard key performance metrics and operational monitoring on applications for business partners

Manage and support on all Business Operation documentation that is required

Continuously identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Responsible for implementing enhancements to existing workflows to ensure automation, efficiency improvements and standardization for a streamlined, efficient operational processes

Define and execute change management to ensure changes introduced by projects are transitioned into BAU both internally (i.e., Operations) and externally (i.e., consumers of customer data/information)

Assist in the execution of BAT testing for projects and/or release maintenances

SHAREHOLDER

Accountable for adhering to the EPMO project management methodology

Ensure adherence to the Data Governance Framework

Demonstrated ability to build relationships within the team and with key stakeholders

Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments

Continuously enhance knowledge of business domains and their products/services

Support the development of business cases including benefits identification

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand champion for your business area/function and the bank, both internally and/or externally

Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

BREADTH & DEPTH

Professional role with focus on providing functional specialized business application management activities, advisory or process / program support for own area of specialty within defined parameters

Requires sound knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules

Sound knowledge of bank's PDLC methodology, business testing and project management

Requires sound conceptual knowledge of practices and procedures for own field of specialty

Solid understanding of business / functional drivers and processes supported for own area

Solid analytical and problem-solving skills to Investigate and recommend potential solutions, ensures processes and functional programs are implemented

May lead small projects and / or support work streams of bigger projects

Executes on work with…


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