Senior Manager - Business Analysis

Overview

Title:

Senior Manager - Business Analysis

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manages the business and administrative team, supporting department leadership to ensure efficient execution of strategies in compliance with policies. Supports the success of Insurance and IT&S by achieving individual and team objectives, and ensures all activities follow regulations and internal guidelines.

• Build strong relationships with business partners, technology partners, stakeholders, 3rd party vendors and their teams, to facilitate collaboration.
• Partners with senior leadership to define and execute strategic priorities, ensuring alignment with organizational objectives and long-term vision.
• Provides thought leadership in developing planning frameworks, performance metrics, and reporting structures that enable decision-making.
• Oversees preparation and delivery of monthly, quarterly, and ad-hoc reports, ensuring insights are actionable and support strategic initiatives.
• Leads continuous improvement initiatives for US Risk function, leveraging technology and best practices to enhance efficiency and impact.
• Develops integrated dashboards and reporting tools to provide real-time visibility into key performance indicators and strategic progress.
• Provides strategic thought leadership and partners with department leadership to shape and execute business management initiatives that drive organizational effectiveness and long-term value.
• Produce and document (user stories, story maps, etc.) high level and detailed requirements and process/data flows (as-is, future state) for enhancements and new feature requests for existing applications in Insurance.
• Drive the creation of responses to intakes and requests for estimates, calling and facilitating meetings with internal and external teams to collect required information as required.
• Leads the development and implementation of operational strategies, ensuring alignment with organizational goals and fostering continuous improvement across business processes.
• Oversees budgeting and financial management for the department, ensuring optimal resource allocation and financial discipline.
• Influences organizational strategy by identifying operational trends and recommending innovative solutions to enhance scalability and resilience.
• Designs and leads people engagement initiatives, such as team events, recognition programs, and volunteer activities, to strengthen culture and collaboration.
• Introduces innovative business management practices and tools to enhance operational agility and scalability.
• Provides guidance on administrative processes, ensuring they enable efficiency, scalability, and alignment with organizational priorities.
• Oversees preparation and delivery of monthly, quarterly, and ad-hoc reports for leadership and internal committees, ensuring insights are actionable and timely.
• Establishes escalation protocols and communication channels to proactively address issues and maintain operational continuity.
• Leads continuous improvement initiatives for administrative workflows, leveraging technology and best practices to optimize productivity.
• Implements standardized administrative frameworks and solutions to streamline processes and improve governance.
• Leads and drives a collaborative, service-oriented culture within the team to strengthen internal partnerships and leverage broader organizational resources, systems, and knowledge for maximum impact.
• Understands how organizational priorities and strategic objectives should be embedded in day-to-day activities and decisions, ensuring alignment with the company’s vision and values.
• Creates an environment where the team delivers efficient, high-quality business operations in accordance with the organization’s values and code of conduct, while maintaining strong internal controls and adherence to corporate policies.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates talent by fostering an inclusive culture, using a coaching mindset, clearly communicating vision and business strategy, and managing succession and development planning.
• Conduct and manage requirements for Demo sessions with stakeholder teams.
• Assist as Scrum Master in managing agile delivery/adoption (manage JIRA, Confluence, Kanban, Service Now) and participate in agile ceremonies.
• Provide production and user acceptance testing support to assigned applications by identifying, evaluating, escalating, resolving problems, and supporting other team members. The incumbent may be required to provide after-hours support to ensure systems are operational according to documented user service level agreements.
• Support UAT and release management (including post implementation verification).
• Continually acquire and enhance knowledge of business strategies and policies, risk management practices and methodologies, product offerings, financial…