Product Manager, Customer Management

Who We Are

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

The vacant Product Manager, Customer Management role will report to the Group Product Manager, Leader, Payment Enablement. As a Product Manager, you will be responsible for defining and delivering products that solve real customer problems and drive business outcomes. Working closely with design, engineering, and other stakeholders, you will help shape the roadmap, define product requirements, and guide the product through execution and launch.

• Own the roadmap and delivery of specific features or small product areas.
• Drive the delivery of product features end-to-end, including scoping, planning, and cross‑functional execution.
• Partner with engineering and design teams to define, prioritize, and deliver high‑quality, user‑centric features.
• Collaborate with marketing, support, analytics, and operations to deliver and optimize go‑to‑market plans for product launches.
• Gather and synthesize customer feedback, market insights, and internal input.
• Write clear, detailed product requirements and user stories that translate customer needs into executable work for engineering and design.
• Define success metrics and analyze post‑launch performance; identify improvements based on data and user feedback.
• Drive continuous improvement through iteration and experimentation.
• Contribute to product vision and strategic planning with awareness of long‑term impact.

• 7+ years of product management or equivalent relevant experience.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field; advanced degree a plus.
• Proven ability to communicate effectively with cross‑functional stakeholders.
• Experience defining technical requirements (e.g., APIs, performance, latency) and evaluating tradeoffs with engineering teams.
• Working knowledge of agile delivery processes, product analytics, and experimentation methods (e.g., A/B testing).
• Demonstrated ability to translate customer needs into product solutions.
• Proven ability to deliver features or improvements that meet customer needs and business goals.
• Eligibility to work for Interac Corp. in Canada in a full‑time capacity.

The hiring range for this position is $100,000 - $150,000, and you will also be eligible for our short‑term incentive plan. The exact amount will depend on factors such as skills, experience, and job‑related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well‑being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer‑paid benefits coverage for peace of mind
• Market‑leading employer‑funded RRSP program to invest in your future
• Flexible hybrid work model for better work‑life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top‑up to support growing families
• Charitable donation matching with United Way to amplify your impact

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose‑driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative…