Senior Corporate Communications Manager

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* Understand key business partners' objectives, direction and ongoing initiatives and advice the leadership teams on appropriate communication strategies and tactics
* Develop/manage the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and  innovation initiatives
* Manage on-going relationships with key business partners and/or third parties to coordinate all internal/external communication activities and project deliverables
* Provide communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processes
* Develop and implement a process for coordinating, prioritizing and distributing all broad internal/external communications, utilizing appropriate delivery channels
* Develop and establish form and content standards for internal/ external communication channels and various mediums by partnering with other key stakeholders and/or third parties
* Develop, manage and evaluate effectiveness of internal/ external communication vehicles and delivery channels that support strategy
* Prepare and manage communication budgets for each project within the agreed upon parameters
* Manage assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes and visual/brand standards
* Participate in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions
* Provide ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalate as appropriate
* May create/manage the implementation of digital and social content strategy across multiple channels for internal /external stakeholders
* Proactively acknowledge errors; notify management promptly where appropriate, and work with team to resolve
* Develop proactive public relations campaigns that drive share of voice and enhance the brand
* Provide strategic media counsel support and acts as a bank spokesperson when appropriate
* Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives
* Drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways
* Manage project budgets within forecasted spend
* Arrange for timely billings, maintain progress billing standard and promptly communicate variances
* Confirm quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown
* Identify ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs
* Prioritize and manage own workload to meet service level requirements for service and productivity
* Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
* Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
* Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
* Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
* Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
* Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
* Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
* Apply subject matter expertise in the…