Project Lead - Client Services

Every day, somewhere in the world, important decisions are made. Whether it is a private equity firm deciding to invest into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, investors, and other stakeholders. Consulting and private equity firms come to pro Sapient when they need to discover knowledge to help them make great decisions and succeed in their goals.

It is our mission to support them in their discovery of knowledge. Specifically, we help our clients find industry experts who can share their knowledge via 121 interviews or wider market surveys: we curate this knowledge in a market-leading software platform, and we help clients surface knowledge through additional value-added tools and services.

Our clients tell us that pro Sapient differentiates itself through tech-led innovation and great customer service. We have grown rapidly over the last seven years and now have five offices that serve over 100 clients in Europe and North America.

We've had a record breaking year (and we're not quite finished yet!) with an even bigger 2026 planned, and so, we are on the lookout for enthusiastic & experienced project leaders to join the team in our Toronto office. In this role, you will have an emphasis on overseeing the effective execution of client requested projects. This is a revenue driven role - driving a small team of individuals to proactively source and find the best subject matter experts on a high-volume global scale, and connecting them with our clients.

This is a great opportunity to help shape our success story and join at an incredibly exciting chapter in pro Sapient history - if you are a can-do, energetic and pragmatic individual with proven experience of delivering results and success - we want to hear from you!

The role responsibilities of a Project Lead can be split into three key areas:

Sourcing and Project Management:

• Autonomously manage Client briefs with a focus on niche, complex, or high-volume requests to the highest of standards, coaching Associates and Senior Associates to execute in alignment with Client Service Key Behaviours, Project Excellence best practices and Compliance parameters.
• Drive a proactive methodology that champions direct and prompt communication and use of sourcing channels (such as, but not limited to, a call-first culture).
• Effectively execute on all projects, finding & recruiting Experts on a global scale in a fast paced environment to introduce to our clients
• Actively and consistently drive increased margin and revenue through championing Commercial and Company initiatives
• Drive an exemplary Expert experience, communicating clearly and managing expectations and timeframes transparently to ensuring high levels of satisfaction.
• Manage your own development through setting and achieving KPI’s and development goals

Account Management:

• Strategically and proactively own all User communications throughout the project lifecycle to ensure timely project fulfilment of at an industry-leading standard.
• Build valuable, meaningful and mutually beneficial relationships with your key Clients and users.
• Devise clear communication strategies to ensure Clients & decision makers are always kept informed and up to date.
• Drive revenue and margin growth by delivering to monthly account plans, KPI targets and engagement goals.
• Champion the full pro Sapient product service suite (I.e., Surveys) maximizing opportunities to cross-sell and offer solutions to our clients to increase usage and market share.
• Proactively seek and share Client feedback to better understand pain points and opportunities to increase users that will continually improve our service.

Team Management:

• Lead Associates and Senior Associates throughout the project lifecycle and be accountable for output metrics of the team throughout each day – with particular emphasis on KPI's
• Provide guidance to and coach Associates and Senior Associates on how and where they can improve in both the near term (immediate project delivery), and over the longer-term (skills development).
• Proactively and constructively identify solutions to address project challenges (in…