Insights Analyst

Join Meltwater's Client Insights team as Insights Analyst, where you'll play a key role in transforming data into meaningful narratives for our clients. You’ll contribute to bespoke reporting, using both quantitative and qualitative analysis to uncover trends, identify opportunities, and guide strategic decisions.

In this role, you’ll take ownership of report delivery workflows, coordinating internally as needed to ensure insights are delivered with consistency, clarity, and impact. Your work will blend data storytelling, critical thinking, and collaborative execution. At Meltwater, you'll immerse yourself in an environment fostering continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with experienced colleagues and respected leaders, continually evolving alongside industry trends.

Within this dynamic environment, you'll thrive within a culture emphasizing empowerment and autonomy, making significant contributions to our expanding organization's success.

Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.

Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.

Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.

Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables

Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion

Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.

Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends.

Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients

Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.

Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis.

0-2 years of relevant work experience (client-facing roles are advantageous).

Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.

Proficiency in Microsoft PowerPoint & Excel, including Pivot Table, VLOOKUP, and similar functions.

Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.

Proficient report writing skills, covering both qualitative and quantitative aspects.

Customer-focused mindset with a commitment to exceptional client servicing.

Critical thinking skills, facilitating insights derived from data analysis.

Strong interest in current affairs, mainstream media, and social media trends.

Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.

A keen interest in learning, adaptability, and resilience in a dynamic work environment.

Excellent written and verbal communication skills in English, particularly in report writing.

The ability to legally work in the country of hire is required for this position.

Flexible paid time off that allows you to have an enhanced work-life balance

Excellent medical, dental, and vision options.

Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

• Base Salary of $65,000 - 87,000 CAD per year.

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are…