Junior Account Manager - Packaging

Job Title: Jr Account Manager

Wage Category: Annual Salary with Benefits

Salary: $48,000 - $52,000 per annum

• Serve as one of the customer’s primary point of contact on client specific issues
• Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements
• Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)
• Issue PO, SO and monitor individual accounts in the SAP system
• Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments
• Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process
• Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner
• Ensure ongoing customer service and support to assigned customer accounts
• Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team
• Determine customer needs and recommend the best solutions
• Maintain thorough understanding of company products, services and features in order to meet customer needs

• Completion of a post secondary degree or diploma preferred in International Business, Business Administration or Marketing
• Excellent interpersonal and communication skills
• 3 plus years working knowledge in international trades or distribution industry preferred
• Excellent problem-solving skills and analytical ability
• Dynamic, self-motivated, service and result oriented
• Ability to work under pressure and in a highly competitive environment
• Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet
• Fluent in both English and Chinese is an asset

Crystal International Group is an equal opportunity employer. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. Accommodation is available for applicants with disabilities during all stages of the recruitment process