Manager, Royalty Collections

We’re Hiring! Manager, Royalty Collections
Toronto, ON | Montreal, QC

Position Type: Permanent Full-Time
Salary Range: $84,480 - $105,600
Reason for Hiring: New role
Work Model: Hybrid
Language: Bilingual (English/French)

Who We Are
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

Our Commitment to Diversity, Equity, Inclusion, and Anti‑Racism
SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti‑racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.

• Make a difference by supporting and collaborating with a vibrant and creative community
• Enjoy many options for workplace flexibility and work‑life balance
• Get involved in the rapidly changing creative space
• Advocate for and empower the creative community
• Together, we’ll help music creators earn more income and make a living

• 35‑hour workweek schedule (possible flexible work options i.e., 4‑day work week)
• Twelve paid sick days annually (including five personal days)
• Access to SOCAN fitness facility
• Annual performance incentive bonus (dependent on personal and company performance)
• Defined contribution pension plan
• Comprehensive health and dental benefits program
• Inclusive and collaborative working environment

The Manager, Royalty Collections provides direct leadership to SOCAN’s Royalty Collections Account Management team. This role is responsible for overseeing and enhancing the operational effectiveness of the Account Management function, ensuring both team members and account stakeholders receive the guidance, solutions, and support required to meet their needs. By leading, enabling, and holding Account Managers accountable, this position directly contributes to improving the speed, accuracy, and efficiency of SOCAN’s royalty collection and accounts receivable cycles.

• Oversee the timely collection, validation, and accuracy of royalty reports from licensed accounts and stakeholders. Track performance against defined collection targets, proactively addressing delays and risks to support efficient royalty processing and distribution.
• Manage and optimize accounts receivable processes, including payment tracking, reconciliation, discrepancy resolution, the accounts receivable escalation process, and overdue balance management.
• Drive continuous Account Management standardization and improvement across report collection, payment application, and accounts receivable workflows.
• Develop, maintain, and organize SOPs and an accessible SOP library.
• Own the end‑to‑end understanding and implementation of new and amended tariffs, including impact assessment, system enhancements, and development of clear communications.
• Support the development and adoption of CRM tools and related systems to improve data accuracy, workflow efficiency, automation, and visibility.
• Lead, coach, and support the media team to drive accountability, high performance, and professional growth.
• Own monthly performance management through KPI‑based quantitative and qualitative measures, supporting annual goal setting and rewards.
• Ensure all activities meet SOCAN’s standards for accuracy, timeliness, and compliance with reporting, licensing, and distribution requirements.
• Partner with internal teams to align operational processes, support continuous improvement initiatives, and contribute to SOCAN’s broader performance and cash flow objectives.
• Other duties as requested.

• Post‑secondary education in Business Administration, Finance, Accounting, Operations Management, or related field, or equivalent combination of education and relevant work experience.
• Professional certifications in…