Senior Manager, Business Support, Global Transaction Banking

Requisition

Join a purpose‑driven winning team, committed to results, in an inclusive and high‑performing culture. Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank, supporting Small Business, Commercial and Corporate clients with effective treasury management solutions and best‑in‑class service. This position is located in Toronto, Ontario, Canada.

This position will act as a strategic and operational partner, supporting the leadership of the Client Services team. The role ensures efficient execution of business priorities, drives operational discipline, coordinates cross‑functional initiatives, and provides data‑driven insights to improve client and employee satisfaction.

• Partner closely with the Client Service head to drive strategic initiatives and operational priorities
• Translate leadership vision into actionable plans, track progress, and ensure timely execution
• Support planning, business reviews, and goal setting for the client service organization
• Prepare executive updates, reports and business insights
• Monitor performance and service delivery KPIs
• Manage operational processes, governance routines and leadership cadence
• Ensure alignment across teams on key initiatives, priorities and delivery timelines
• Identify trends in client and organizational behavior, service performance and operational efficiency
• Provide recommendations for leadership based on analysis

• Bachelor’s degree in business, Finance, or related field
• 5–8+ years of experience in business operations, consulting, strategy or program management
• Experience supporting senior leadership or working in a business support role is a plus
• Strong analytical, communication and problem‑solving skills
• Proficiency in Excel, PowerPoint and business analytics tools
• Ability to manage multiple priorities in a fast‑paced environment

• Standard office‑based environment; non‑standard hours are common

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are, and embraced for their differences. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (such as an accessible interview site, alternate format documents, ASL interpreter, or assistive technology) during the recruitment and selection process, please let our Recruitment team know.

We welcome all qualified applicants regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, military status, or any other protected class. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest; only selected candidates will be contacted.