Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Management operational capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Product Manager, Order Management designs, develops, and manages the lifecycle of the Order Management operational product experience — the workflow, status management, and customer-facing order operations that sit on top of the Order Platform. Sets the vision and strategy for Order Management operations, ensuring it is competitively positioned and aligned with the operational needs of CPMs, Service Delivery operations, and customer-facing teams.
Responsibilities
Product Lifecycle Management
Define, develop, and manage the lifecycle of Order Management operational capabilities from concept through launch to ongoing evolution
Manage the Order Management roadmap including workflow features, status management capabilities, and operational reporting
Product Strategy, Vision and Roadmap
Gather, document, design, and test the best possible Order Management operational experience and incorporate the voice of operational customers (CPMs, Service Delivery operations, customer-facing teams) into the roadmap
Involve engineers, designers, and others to create a shared vision and clear goals for Order Management operations
Integrate insights from operational pain points and user research to refine the roadmap
Customer and Persona Analysis
Conduct ongoing analysis of operational customer needs across CPMs, Service Delivery operations, and customer-facing teams
Understand how Order Management capabilities support customer outcomes — from order capture through delivery
Translate operational pain points and persona-specific requirements into product capabilities
Maintain deep familiarity with how Equinix's customers experience the order lifecycle from a Service Delivery operations perspective
PA-PM Partnership
Partner with the Order Management Process Architect at sprint N-2 cadence on capability discovery and definition-of-ready
Ensure PA discovery work on Order Management workflows is complete before capabilities enter execution sprints
Maintain a tight collaboration with the PA on definition-of-done and acceptance criteria
Participate in cross-pillar PA standards conversations facilitated by Product Operations
Cross Functional Collaboration
Effectively maintain and utilize relationships with the Order Platform pillar (which owns the underlying platform capabilities)
Ensure alignment in cross-pillar priorities for Order Management work that requires Order Platform development
Coordinate with peer sub-pods (Service Delivery operations, Migrations/Terminations) on shared workflow patterns
Partner with the Service Delivery organization on operational requirements and feedback
Backlog Prioritization
Create and prioritize the Order Management backlog, working regularly with the team to refine and add detail where needed
Collaborate closely with the Order Platform pillar's scrum teams (which carry the build capacity) to provide clear direction on epic and user story requirements
Use SAFe-aligned prioritization (WSJF) and capability/epic/story hierarchy
Product Performance and Metric Tracking
Use tools and data analytics to draw insights from Order Management workflow usage and inform product improvements
Track adoption metrics, cycle time improvements, and operational outcomes from Order Management capabilities
Monitor Salesforce Revenue Cloud Order Management adoption across operational user groups
Test…
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