Associate Director, Transformation Change Management

What is the opportunity

In this role, you will design and execute organisational change strategies across RBC Investor Services transformation initiatives, with direct responsibility for change adoption, stakeholder engagement, and business outcomes. You will own the change lifecycle from readiness assessment through post‑implementation sustainability—ensuring initiatives drive lasting behavioural change while minimizing disruption and building organisational resilience. This is an execution‑focused role that bridges business transformation objectives with people’s readiness and organisational capability.

• Own change strategy end‑to‑end, developing comprehensive change management plans with clear communication cadences, stakeholder engagement approaches, and readiness assessments; track adoption metrics and mitigate resistance and barriers proactively.
• Lead stakeholder engagement and readiness, serving as the primary change advocate across impacted populations; translate business rationale into compelling narratives and manage expectations through transparent communication and regular touchpoints.
• Orchestrate change activities, aligning Communications, Learning & Development, HR, Operations, and Technology teams; coordinate training delivery, process redesigns, and support mechanisms; resolve conflicts and unblock adoption barriers.
• Define and enforce change gates (Readiness Confirmed, Training Complete, Go‑Live Support Ready, Stabilisation Achieved) that confirm organisational preparedness before advancing program phases.
• Produce and maintain change artefacts: change management plans, stakeholder impact assessments, communication calendars, training materials, adoption dashboards, and sustainability plans that ensure traceability from strategy through sustained adoption.
• Manage change effectiveness and ROI, tracking adoption rates, engagement metrics, and quantifying business impact through improved compliance, efficiency, and user satisfaction; communicate outcomes clearly to stakeholders.
• Establish disciplined change governance, maintaining decision cadence with transparent impact analysis, options, recommendations, and follow‑ups; escalated unresolved change risks to senior leadership with mitigation plans.
• Build and develop change capability, coaching change agents and communications teams, reinforcing discipline in stakeholder engagement, and raising organisational capability in change management practices.

• 8+ years in organisational change management, with significant exposure to large‑scale transformations in regulated, matrix‑driven environments.
• Proven track record managing change across multi‑initiative programmes (preferably impacting 500+ employees) in financial services, with measurable adoption and engagement outcomes.
• Strong stakeholder engagement and communication skills; ability to build coalitions, navigate competing priorities, and drive consensus across diverse populations.
• Excellent written and verbal communication; comfortable presenting to executive and board audiences and crafting compelling change narratives.
• Demonstrated expertise in change management frameworks (ADKAR, Prosci, or similar) and ability to apply discipline to adoption planning and measurement.
• Commercial acumen; understanding of how organisational change drives business value and operational efficiency.
• Advanced change management discipline: skilled in impact assessment, stakeholder mapping, communication planning, and resistance management.
• Influencing capability; able to engage and motivate diverse stakeholders without positional authority.
• Systems thinking: ability to see dependencies across organisational structure, technology enablement, people readiness, and process redesign.

• PROSCI, Certified Change Manager (CCM), or equivalent certification.
• Lean/Six Sigma or organisational development certification.
• Direct experience designing and implementing change advisory councils or governance structures.
• Background in financial services operations or technology implementations.
• MBA or equivalent business qualification.

• A comprehensive Total Rewards Program…