Director, PC Mastercard Portfolio Management & Partnerships

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9. Referred applicants should not apply directly. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

The Director, Portfolio Management & Partnerships, PCMC has overall P&L accountability for the PC Mastercard product line and defines the strategy and roadmap for feature enhancements to grow purchase volume and account receivables, increase customer engagement, and ensure compliance and resiliency for key business processes that impact or drive customer experience.

• Own the P&L for the PC Mastercard product line and define the vision, manage the strategy and set up annual plans to grow purchase volume and revolving balances.
• Ongoing management of all aspects of the product portfolio, either with direct accountability or partnering with the responsible business area, including sales, market share analysis, research, portfolio metrics reporting, pricing management, revenue optimization, competitive positioning reviews, and create action plans to enhance the product performance.
• Work closely with counterparts in Credit Risk, Acquisition, Customer Engagement, Operations, Finance and Treasury to ensure alignment to performance metrics.
• Establish & monitor key KPIs for purchase volume and balance growth, customer engagement and overall portfolio performance.
• Leverage analytics to course correct and establish new proactive tactics across the customer lifecycle.
• With a Digital-first approach, develop and launch new products or features as required.
• Evaluate the current product portfolio for suitability based on evolving customer needs, competitive offerings and regulatory changes.
• Leverage an agile framework in the planning, execution and evaluation of projects and feature enhancements and coach a collaborative team on agile methodologies.
• Establish and maintain cross-enterprise and third-party partnerships and evaluate opportunities for new partnerships to improve overall desirability of products.
• Provide ongoing strategy, visibility and progress of the business to senior leadership team through business reviews and other portfolio updates.
• Recruit and provide leadership to a high performing team and drive a culture of collaboration and ownership.
• Keep abreast of changes in regulations to ensure that the department's procedures, projects and practices evolve accordingly and comply with our regulations.

• Bachelor’s Degree in Business, Finance, Engineering with 8+ years of professional experience, preferably within the credit cards, unsecured lending or payments.
• Strategic thinking and thought leadership to identify and communicate business opportunities.
• Experience developing & implementing customer-centric strategy & tactics.
• Excellent analytical skills and proven ability to manage & prioritize the development and execution of multiple strategic initiatives while managing cross-enterprise stakeholders.
• Strong people leadership skills.
• Ability to thrive in a fast-paced environment dealing with ambiguous business challenges.
• Exceptional communication and presentation skills.
• Strong interpersonal and collaboration skills.
• Experience in the loyalty space would be an asset.

We recognize the importance of a diverse workforce and encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. Accommodation is available upon request for applicants and colleagues with disabilities. We are an equal opportunity employer.

Compensation: $ - $ per year.

Number of Openings: 1.