Operations Specialist

Job Title:

Operations Support

Location:

Toronto, ON (Hybrid)

Duration: 12 Months Contract with possible extension

• Optimize Marketplace Health:
  Monitor and analyze key operational metrics (e.g., delivery times, order cancellation rates, courier supply, and restaurant preparation bottlenecks) to ensure smooth day-to-day operations.
• Merchant & Partner Support:
  Act as an operational escalation point for high-value enterprise and SMB (Small/Medium Business) restaurant partners, troubleshooting technical, logistical, or financial issues.
• Process Improvement:
  Identify operational gaps in the onboarding or delivery lifecycle. Design, test, and scale localized processes to improve efficiency.
• Data-Driven Problem Solving:
  Use tools like Excel and SQL to extract marketplace insights, build dashboards, and turn raw data into actionable recommendations for the senior operations team.
• Cross-Functional Collaboration:
  
  Partner closely with Sales, Account Management, Product, and Marketing teams to launch current features, implement promotional campaigns, and expand regional merchant selection.

• Experience:
  
  1–3 years of professional experience in operations, customer success, logistics, consulting, project management, or a fast-paced tech environment.
• Education:
  
  Bachelor’s degree in Business Administration, Economics, Engineering, Analytics, or a related field.
• Analytical
  
  Skills:
  
  Advanced proficiency in Microsoft Excel / Google Sheets (vlookups, pivot tables, data modeling).

• Technical
  
  Skills:
  
  Basic to intermediate proficiency in SQL (ability to write/modify queries to pull data) is highly preferred.
• Communication:
  Exceptional verbal and written communication skills with the ability to balance internal tech jargon with empathetic, transparent external partner support.
• Growth Mindset:
  Ability to thrive in a chaotic, fast-paced workplace and handle ambiguity. You are a self-starter who looks for solutions rather than waiting for instructions.
• Local Insight:
  Deep familiarity with the Toronto/Canadian food beverage or logistics landscape is a strong asset.