Senior Manager, Community Ecosystem & Partnerships

Requisition

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head‑on with leading technology and the unstoppable power of collaboration.

Our client‑obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award‑winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

This role will help build and activate a new growth engine for Tangerine Small Business by bringing the Tangerine Business Community to life in a way that feels digital‑first, relevant, and distinctly different. The Senior Manager, Community & Ecosystem Partnerships will lead the execution of a modern platform for entrepreneurs to connect, learn, and grow through smart partnerships, compelling storytelling, thought leadership, curated experiences, and access to a broader ecosystem of support.

Working across internal and external partners, this role will translate strategy into action, helping turn community into a competitive advantage that supports client acquisition, deepens engagement, strengthens brand affinity, and builds Tangerine’s relevance with Canada’s modern business owners.

• Strategy, Growth & Ecosystem Leadership
  • Support the development of a compelling partnership value proposition and manage process for Strategic Partnerships across Tangerine Business.
  • Lead the development and execution of Tangerine’s digital‑first Small Business community initiatives, helping establish the Tangerine Business Community as a differentiated go‑to‑market platform to attract, engage, and retain modern business owners across Canada.
  • Identify, develop, and manage high‑impact partnerships, sponsor ships, and external collaborators while helping shape priority segments, engagement journeys, and value propositions that expand client value, brand relevance, and market reach.
• Partnership Development & Relationship Management
  • End‑to‑end partner management; oversee full partnership lifecycle from identifying prospects, onboarding, engagement and account management, and renewal processes with all partners to drive business development.
  • Build and maintain strong relationships with external stakeholders to enhance brand reputation and influence.
  • Support the development and ongoing refinement of the community and ecosystem roadmap, including operating approach, governance, prioritization, partner investment plans, and success measures required to scale effectively and deliver business impact.
  • Represent Tangerine externally with partners, forums, and community events to help build credibility in the entrepreneur ecosystem and strengthen Tangerine’s relevance with modern business owners.
• Community & Go‑to‑Market Leadership
  • Lead the planning and execution of community engagement initiatives across thought leadership, founder storytelling, curated experiences, and partner‑led programming to create meaningful value for entrepreneurs and support acquisition, loyalty, and advocacy outcomes.
  • Drive cross‑functional coordination across Small Business, Marketing, Brand, Product, Partnerships, Communications, Digital, Analytics, Legal, Compliance, and Finance to bring community initiatives to market and translate ecosystem insight into stronger client propositions and experiences.
• Performance, Governance & People Leadership
  • Track and report on KPIs across community growth, engagement, acquisition, participation, partner performance, referrals, conversion, retention, client sentiment, and business contribution, using data and insight to optimize execution and demonstrate impact.
  • Manage third‑party…