Senior Operations Manager

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

We are currently seeking a Senior Travel Operations Manager with extensive experience coordinating, and executing corporate meetings, incentive travel programs, conferences, and special events for clients across global destinations. The role oversees all operational aspects of group travel programs including hotel contracting, air and ground transportation, registration management, supplier negotiations, budgeting, onsite event execution, and client communication. This position works closely with internal Air, creative and production teams to deliver seamless, high-impact experiences that align with client objectives and company standards for service excellence and sustainability.

• Manage end-to-end logistics for meetings, conferences, incentive travel programs, corporate events and internal events
• Coordinate hotels, venues, transportation, audiovisual, food & beverage, entertainment, and destination activities
• Negotiate contracts and pricing with hotels, airlines, destination management companies, and supplier partners
• Maintain event budgets, profitability tracking, payment schedules, and onsite expense reconciliation
• Oversee attendee registration systems, rooming lists, travel manifests, and special requests
• Conduct destination research, site inspections, and supplier evaluations
• Collaborate with sales, creative, and marketing teams on event communications and promotional materials
• Provide exceptional client service and maintain ongoing communication throughout the planning process
• Travel onsite to manage event execution and ensure flawless guest experiences
• Ensure sustainability and corporate social responsibility initiatives are integrated into programs
• Troubleshoot operational challenges and provide quick problem resolution during live events

• Minimum 10 years of experience in MICE
• Strong knowledge of group travel operations, hotel contracting, and event logistics
• Experience with registration systems, Microsoft Office, budgeting, and travel booking platforms such as Sabre/GDS systems
• Excellent organizational, multitasking, negotiation, and communication skills
• Ability to work under pressure and manage multiple projects simultaneously
• Bilingual English/French communication skills are considered an advantage for Canadian operations

We provide a competitive compensation package with a strong pay-for-performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation range for this position is: $85,000 to $100,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and welcome applicants from all backgrounds.