Order Entry Analyst at DePuy Synthes

Join DePuy Synthes as an Order Entry Analyst, focusing on support and analytics in Toronto, Canada. This critical role enhances service delivery through data insights and cross-functional collaboration.

You will analyze customer service operations and facilitate effective order management, ensuring reliable execution and timely responses to inquiries. This entry-level position requires a bachelor’s degree and promotes a customer-centric approach across various teams within the organization. Your analytical skills will help drive improvements in service levels and operational efficiency.

Key Responsibilities:

• Support capacity planning and resource alignment

• Analyze performance data against customer service metrics

• Liaise with sales and internal partners for issue resolution

• Provide timely responses to sales orders and delivery inquiries

• Assist in preparing customer-facing reports and updates

Requirements:

• Bachelor’s degree in Supply Chain or related field

• 0–2 years of experience in customer service operations

• Familiarity with KPI tracking and reporting basics

• Strong communication skills for cross-team collaboration

• Customer-focused with problem-solving abilities

Contribute to DePuy Synthes' mission of service excellence and customer satisfaction.
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