Business Analyst, TSX Trust

Business Analyst – TSX Trust Transfer Agency

Venture outside the ordinary. We are seeking a highly motivated, detail‑oriented Business Analyst to join the TSX Trust Transfer Agency team. The role focuses on bridging the gap between business needs and technical solutions within the Transfer Agency domain.

• Collaborate with business stakeholders to gather, analyze, and document business requirements for new projects, products, and system enhancements related to Transfer Agency operations and services.
• Conduct gap analyses between current and desired state processes.
• Create detailed functional specifications, user stories, and acceptance criteria.
• Work closely with development and Quality Assurance teams to ensure solutions are built according to specifications and meet business needs.
• Lead and facilitate workshops, meetings, and presentations with both business and technical audiences.
• Assist in the development of test plans, execute User Acceptance Testing (UAT), and manage defects to resolution.
• Provide support for production issues, including root cause analysis and implementation of corrective actions.
• Participate in activities required for approval and prioritization of change requests with the business partner, product manager, and Head of Technical Delivery.
• Maintain and update process documentation, including flowcharts and standard operating procedures.
• Stay informed of regulatory changes and industry best practices affecting Transfer Agency services.

• 3-5 years of experience as a Business Analyst, preferably within financial services or fund administration industry.
• Strong knowledge of Transfer Agency functions, including issuer and investor services, AML/KYC, transaction processing, corporate events, payments, tax, and statement reporting.
• Strong software development related business analysis skills and experience.
• Proven ability to translate complex business problems into clear, actionable requirements.
• Excellent written and verbal communication, interpersonal, and presentation skills.
• Proficiency with requirement management tools (e.g., JIRA, Confluence).
• Solid analytical and problem‑solving skills with meticulous attention to detail.
• Experience with Tableau, Power BI, or similar (nice to have).
• Ability to work in a cross‑functional team environment and build relationships.
• Preferred experience with a specific Transfer Agency system (Transtar or other).
• Certification in Business Analysis (e.g., CBAP, PMI‑PBA).
• Experience with Agile methodologies.

Salary Range: $51/hour CAD

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.