Customer-Centric Onboarding Manager

Join Scotiabank as a Customer-Centric Onboarding Manager. Shape product strategies that enhance client journeys through data-driven decision-making and cross-functional collaboration.

In this role, you'll be responsible for driving the full lifecycle of onboarding solutions s includes owning delivery processes, leading user research, and ensuring a seamless transition from inception to launch. Your insights will guide the development of intuitive customer experiences that meet both user and regulatory needs.

Key Responsibilities:

• Own end-to-end delivery of onboarding products

• Analyze performance indicators to inform decisions

• Participate in user interviews and usability testing

• Build relationships with internal stakeholders

• Apply risk management practices in product strategies

Requirements:

• 5+ years in product management or technology

• Proven experience handling complex projects

• Strong problem-solving abilities

• Mastery of communication and stakeholder engagement

• Degree in Engineering, Computer Science, or Business is a plus

Elevate customer experiences while deepening relationships at Scotiabank in this pivotal managerial role.
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