Business Analyst

Reports to: Vice President, Digital Technology

Category: Full Time - Contract (12-18 months)

Opportunity: This posting is for an Existing Vacancy

Compensation: $80-85/hr + HST

Merrithew® is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES®, ZENGA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE™ Athletic Conditioning & Performance Training™— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.

Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting‑edge equipment. With a focus on world‑class education and industry‑leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all.

We are seeking a mid‑level Systems Analyst / Business Analyst to join Merrithew’s Digital Technology team on a 6‑month contract, with the possibility of extension based on business needs and performance. Reporting to the VP of Digital Technology, this role partners across the organization to understand how work gets done today and to produce clear, consistent documentation that strengthens alignment, decision‑making, and future improvement efforts.

This is a documentation‑centric engagement. The primary focus is capturing and standardizing cross‑functional workflows, clarifying ownership and handoffs, and translating operational reality into high quality process and requirements artifacts. Success in this role is defined by the quality, clarity, and completeness of the documentation and analysis deliverables produced within the contract term.

• Lead discovery with stakeholders across functions to understand end‑to‑end workflows, decision points, pain areas, and success measures for assigned initiatives.
• Create clear workflow and handoff representations using standard methods (for example, swim lanes, SIPOC, RACI, BPMN, or equivalent) to enable shared understanding and sign off.
• Deliver documentation artifacts for assigned work streams, including current and future workflow maps, narrative process documents, and ownership models.
• Identify gaps, bottlenecks, workarounds, data issues, and control weaknesses, then translate findings into practical, prioritized recommendations.
• Translate stakeholder needs into structured, testable requirements and acceptance criteria that inform future solution design and delivery.
• Collaborate with software developers, systems analysts, and infrastructure teams to validate that documentation reflects true system behavior and operational reality.
• Ensure documentation is consistent, version‑controlled, and prepared for stakeholder review and approval.
• Facilitate cross‑functional alignment on responsibilities and handoffs when workflows span multiple teams.
• Apply a risk‑aware lens to analysis, highlighting security, compliance, auditability, and data integrity considerations.
• Track progress against contract milestones, escalating risks and blockers to the VP of Digital Technology.

• 3 to 7 years of experience in a Systems Analyst, Business Analyst, or Process Analyst role, ideally in a mid‑sized or growing organization.
• Proven ability to lead cross‑functional analysis efforts and drive clarity from ambiguity.
• Strong requirements gathering and translation skills, including writing clear functional requirements and acceptance criteria.
• Demonstrated capability facilitating workshops, interviews, and cross‑functional discussions with confidence and diplomacy.
• Solid understanding of how business workflows interact with ERP, CRM, e‑commerce, and data platforms. Experience with Microsoft, Salesforce, Sage, or similar ecosystems is an asset.
• Comfortable operating in environments where processes and systems are evolving.
• Demonstrated success in deliverable‑driven, time‑bound engagements, with the ability to ramp up quickly and produce high quality documentation in…