EN - Account Manager - Small Business National Accounts

Final date to receive applications: July 10th, 2026

Account Manager, Small Business National Accounts (SBNA)

Contract (12 months)

• Business Development 16:
  Salaries typically range from $74,297 to $99,063 annually, based on qualifications and experience, plus a performance‑based incentive.

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week, increasing to 3 days per week in September 2026.
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs in Toronto, Montreal.

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

• Collaborate with a diverse, experienced team – Work alongside talented professionals who bring a wealth of knowledge and expertise to drive success.
• Thrive in a supportive, teamwork‑driven environment – Flourish in a workplace where collaboration and mutual support are paramount.
• Impact global communities through sustainable growth in emerging markets – Make a meaningful difference by fostering sustainable development in key regions around the world.
• Recognized as one of Canada’s Top 100 Employers, Best Diversity Employers, and a Top 100 Family‑Friendly Employers – Join a company celebrated for its commitment to excellence, diversity, and work‑life balance.
• Enjoy a comprehensive Total Rewards package:
• Flexible benefits – Our program lets you choose coverage that suits your unique needs, including Medical, Dental, Life, and more. Plus, we offer additional Flex credits to tailor your plan even further.
• Defined Contribution Pension Plan – Secure your future with our generous matching program that helps you save for retirement.
• Competitive vacation program – Enjoy a work‑life balance with our competitive vacation program, starting with 4 weeks of vacation and 2 floater days each year for permanent employees.
• Comprehensive wellness programs – Stay healthy and happy with access to wellness initiatives, mental health support, and fitness programs.
• Professional Development – Advance your career with our support for growth and development through conferences, language training, and educational opportunities.

The Small Business National Accounts (SBNA) team, part of EDC’s Inbound Sales and Service group, empowers Canadian micro and small businesses nationwide. Through a collaborative, skills‑based approach, our Account Managers, Customer Care, and Exporter Engagement teams deliver exceptional client experiences through personalized navigational guidance and tailored export solutions.

SBNA manages relationships with small business exporters and their financial institution partners, facilitating access to EDC’s financial and knowledge solutions. Operating as a virtual business development team, we collaborate across EDC and with Canadian financial institutions to drive client retention, satisfaction, and new business growth. With a focus on operational excellence, inclusive trade, and scalable support, SBNA continually refines its approach to meet the evolving needs of Canadian exporters and of EDC’s customer strategy.

The SBNA team is looking for a self‑motivated, organized, service‑oriented Portfolio Account Manager for our Small Business Account Management team. The successful candidate will be responsible for managing, maintaining and growing a large portfolio of Canadian customers and prospects in the small business segment while closely collaborating with key financial institution partners. The Account Manager will achieve this by qualifying prospects as potential EDC clients, maximizing retention of current customers through cross‑selling and customer engagement strategies, and closely collaborating with other business development and underwriting teams to provide predictable product solutions and service delivery to our clients.

In addition, you will raise awareness of EDC’s working…