AI-Focused Business Process Specialist

Join Bell's AI Operations/Projects team as a Business Process Specialist to innovate customer operations through AI-driven solutions in a hybrid setting. Lead impactful projects and drive institutional change.

In this role, you will be responsible for identifying and implementing strategic improvements to optimize business processes. A successful candidate will excel at managing multiple projects while navigating complex issues and collaborating effectively with key business partners. Your contributions will support significant advancements within the customer operations scope.

Key Responsibilities:

• Lead the execution of streamlined business process improvement projects

• Collaborate with teams across Operations and AIDE

• Implement AI solutions aligned with business priorities

• Identify innovative opportunities for enhanced processes

• Deliver engaging presentations on project outcomes and strategies

Requirements:

• Proven project management experience with a focus on efficiency

• Strong business analytics abilities to derive actionable insights

• Familiarity with AI technologies including LLMs and Generative AI

• Demonstrated proficiency in effective communication for executives

• In-depth knowledge of customer operations processes and performance indicators

Your skills can reshape how Bell leverages AI to enhance its customer service.
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