Team Lead Consultant Bilingual Pension

Make an impact in pension administration as a Bilingual Team Lead Consultant rdinate operations and support your team in delivering high-quality services to clients.

As a Bilingual Consultant and Team Lead, you will oversee the technician team's daily activities while ensuring adherence to service levels.

Your role will involve leading meetings, handling complex cases, and enhancing service quality through performance monitoring and process improvement. This role is essential for fostering a collaborative environment where your contributions matter.

Key Responsibilities:

• Manage daily operations of the technician team

• Adjust schedules based on workload and absences

• Ensure quality standards and service level compliance

• Monitor performance metrics and recommend actions

• Conduct quality reviews of calculations and documentation

Requirements:

• Proven experience in pension administration

• Expertise in client service environments

• Bilingual in French and English is required

• Strong decision-making and problem-solving skills

• Ability to support and coach team members

Combine leadership skills with pension expertise while enhancing client experiences at Aon.
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