EN - Advisor, Sales Operations

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Advisor, Sales Operations

Permanent

• Export Development Canada operates in a hybrid work environment, with a current requirement of two in‑office days per week, increasing to three days per week in September 2026 (subject to change).
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.
• Relocation assistance is available for candidates who meet the eligibility criteria.

Sales Enabl. (Ops & Capab.) 17:
Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance‑based incentive.

June 25, 2026

• Competitive compensation and benefits package.
• Work‑life balance with hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s, and no meeting Fridays.
• Continuous learning opportunities, including training programs, workshops, and language training.
• Diverse and inclusive workplace that champions employment equity and values diversity of ideas, strengths, and backgrounds.
• Wellness initiatives, mental health support, and fitness programs.
• Volunteer opportunities and community engagement through various social responsibility programs.

The Sales Operations team is seeking a proactive, analytical, and resourceful Advisor to support business development professionals across EDC’s regional offices. Reporting to the Manager, Sales Operations, this role is part of a national team of Associates, Senior Associates, and Advisors focused on enabling sales execution through effective processes, tools, data, and operational support. The Advisor acts as a strategic partner to frontline teams by translating business priorities into operational plans, scalable solutions, and measurable outcomes.

• Provide high‑quality operational support to frontline teams, ensuring timely completion of sales activities and adherence to service level agreements (SLAs).
• Manage and prioritize work across shared intake channels (e.g., Service Now) in support of national work‑sharing objectives.
• Execute transaction‑related processes, including onboarding, due diligence, and CRM data updates.
• Champion data governance best practices to ensure the consistency, accuracy, and usability of sales data across the organization.
• Maintain CRM dashboards and reports to track key performance indicators such as pipeline coverage, conversion rates, and sales cycle performance.
• Analyze sales performance data and provide actionable insights and recommendations to support decision‑making.
• Lead or support the implementation and continuous improvement of sales initiatives, tools, processes, and operating models.
• Identify process gaps and develop scalable solutions to improve efficiency, consistency, and effectiveness.
• Lead or contribute to strategic projects aligned with organizational priorities.
• Support territory design, and coverage models to optimize sales effectiveness.
• Build strong relationships with internal and external stakeholders, anticipate needs, and coordinate timely follow‑up in support of business objectives.
• Design and deliver Sales Operations training, onboarding resources, and job aids to enable consistent adoption of tools, processes, and best practices.
• Provide guidance and mentorship to Associates and Senior Associates to support skill development and knowledge sharing.
• Promote a collaborative team environment and a culture of continuous improvement.

• Bachelor’s degree in business administration, Finance, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of 5 years of experience in Sales Operations, Business Operations, Analytics, or a related field.
• Bilingualism in both…