Customer Service Representative - Eurofins BioPharma Product Testing Inc.

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Reporting directly to the Department Head, this position is responsible for fulfilling all customer service responsibilities to support the Biopharmaceutical Product Testing laboratory. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support‑related tasks and will be able to work independently with minimal supervision.

• Liaise with company customers through phone, e‑mail and in person;
• Maintain superior customer relations;
• Manage customer scheduling of projects;
• Coordinate project tracking and client management;
• Create new client accounts and link standard quotations from eLIMS;
• Follow up Coupa orders;
• Retrieve and archive C of As
• Variety of administrative duties including filing, faxing, photocopying, on‑line administration, shipping (including but not limited to sending lab supplied to clients);
• Creating memos;
• Verifying information on on‑going projects;
• Handling other duties promoting the achievement of customer service and business goals including internal sales;
• Ensure regulatory compliance;
• Other tasks as requested by supervisor.

EDUCATION

• High school diploma required; college or university accreditation or science background is an asset;

QUALIFICATIONS

• Minimum of 3-5 years' customer service experience.

Additional Qualifications

• Must speak and write English fluently;
• Extremely high level of accuracy and strong attention to detail;
• Must be articulate and possess excellent communication skills, both written and verbal;
• A high level of professionalism and confidentiality is crucial to this role;
• Professional, friendly, and courteous in all interactions, whether with customers or co‑workers;
• High energy with strong initiative, flexibility, resourcefulness and a can‑do attitude;
• Excellent organizational skills;
• Strong customer service skills;
• Ability to work independently, while supporting a collaborative, team‑based department;
• Ability to multitask and remain calm under pressure in a fast‑paced environment;
• High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;
• Must be proactive, self‑disciplined, and able to demonstrate a high level of productivity;
• Demonstrated satisfactory work performance and attendance record;
• Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.

• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel)
• Develop proficiency with eLIMS.

This position…