Operations Lead

Position: Benefit Operations Lead - 12 Month Contract
Job Description
Pay Range: $60,000 - $90,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance;
Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Reporting to the Benefits Manager, the Benefits Operations Lead is responsible for leading day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role will provide dedicated operational ownership for the administration of the group benefits, retirement and disability programs.

Key Responsibilities:

Define and maintain the benefits operations framework, including workflows, controls, escalation paths, and documentation
Lead initiatives to simplify processes, reduce manual work, and improve associate experience
Analyze inquiry volumes, error trends, and escalations to identify improvement opportunities
Create/update service level agreements for vendors
Provide operational insights and recommendations to inform program optimization for Home Depot Canada’s benefits, retirement and disability programs
Serve as the escalation owner for complex or high‑risk benefits cases and systemic issues
Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Experience/

Skills Required:

5+ years of experience in benefits administration, total rewards operations, or HR operations
Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
Experience managing operational issues and working with external vendors
Strong organizational and problem‑solving skills with attention to detail
Ability to manage multiple priorities in a fast‑paced environment
Strong customer‑service mindset when supporting associates and internal partners
Highly analytical and critical thinker
Collaborative, customer focused, action oriented
Creative, openness to learn and ask questions

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses  Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants   for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Your email

Submit