Technical Integration Manager

Position: Mastercard Technical Integration Manager
Elevate client onboarding as a Technical Integration Manager at Mastercard in Toronto. Utilize your expertise in B2B technology solutions to enhance customer satisfaction.

You will be responsible for the complete onboarding process, ensuring seamless integration while meeting client needs. This role requires collaboration with various teams and active participation in customer trainings. Your experience with project management and attention to detail will be key as you drive customer engagement and operational improvements.

Key Responsibilities:

• Own the full customer onboarding experience from start to finish

• Identify solutions that improve customer and operational experiences

• Collaborate on product feature rollouts and enhancements

• Conduct product demonstrations and oversee customer training

• Act as a liaison between stakeholders while managing expectations

Requirements:

• Implementing B2B solutions, ideally in fintech or SaaS

• Proven track record in managing complex projects effectively

• Strong influencing skills and ability to interact with customers

• Detail-oriented with excellent communication skills

• Flexible to accommodate international customer needs

Excel in customer integration and management at Mastercard to transform onboarding experiences.
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