Director,Global Services,Eastern Job Toronto area,Ontario Canada,Business

Job Title: Director, Global Services, Eastern Region

Department: Global Services (Canada)

Reports to: TBD

Employment Classification: Regular Full-Time / Exempt

Job Summary:

The Director, Global Services, Eastern Region is responsible for the overall success of a portfolio of REMAX Canada franchisees (Broker/Owners) and their respective agents. This role serves as the primary point of contact, relationship manager, and liaison between franchisees and REMAX Canada.

The Director plays a critical role in driving organic agent growth, operational efficiencies and profitability, and retention for our franchisees by:

Identifying owner/manager needs and creating tailored support and service plans.

Leveraging internal resources to deliver operational, financial, and organizational guidance and consultative support.

Supporting the execution of the Region Development department’s growth strategy, including:

oAchievement of net agent count in territory through ORGANIC recruitment and retention strategies and collaboration with our Global Sales team on conversions and M&A

oIncreasing adoption of brand tools and programs (Aspire, MaaS, RaaS, Max Engage, REIC Verification, etc.)

oDriving and upholding brand image and identity with franchisees in their portfolio (exterior signage, websites, yard signs, etc.)

oProactively working with franchisees and REMAX corporate on renewals and accounts receivable

oUtilizing REMAX consultative methodology such as our internal Momentum program to provide operational and consultative support

Success Profile

The Director achieves success by:

Relationship Development: Building and nurturing strong relationships with franchisees, agents, and strategic partners to advance business opportunities and deliver exceptional, responsive customer support.

Business Reviews and Consulting Expertise: Conducting regular portfolio business review meetings to monitor and support growth plans. Utilizing new internal programs such as Momentum to drive franchisee operational success and growth.

Measured Growth: Net Agent Count (organic recruitment and collaboration with Global Sales on conversions / M&A)

Operational Excellence: Ensuring franchisee compliance with renewals, accounts receivable, and brand standards.

Teamwork and

Cross-Functional Collaboration:

Partnering with Global Sales, Marketing, Public Relations, Product, Support, and Operations to deliver quality service and resolve customer needs.

Market Awareness: Maintaining competitor intelligence and industry knowledge to inform strategy.

Strategic Alignment: Executing region growth strategies that drive franchise sales, agent recruitment and retention, market share expansion, and profitability.

Participation in brand and industry events.

Standard Knowledge, Skills, and Abilities:

Technical/Functional Expertise: Strong knowledge of franchise operations, contract negotiation, and industry practices.

Customer & Relationship Focus: Anticipates customer needs, manages escalations with tact, and promotes brand culture.

Decision Quality: Makes sound, timely decisions with accountability and foresight.

Results Orientation: Takes ownership of assignments, sets priorities, meets deadlines, and delivers measurable outcomes.

Communication: Ensures accurate documentation in CRM systems and shares key insights with stakeholders.

Thought Leadership: Acts as a trusted advisor and industry leader to REMAX affiliates and the broader real estate community.

Minimum Qualifications:

Minimum 5 years of experience in Franchise Development, Business Operations Management, or Business Consulting (franchise and/or real estate background strongly preferred).

Knowledge of current and emerging real estate industry practices, trends, and technologies.

Demonstrated planning, analytical, and problem-solving capabilities.

Strong presentation, communication, interpersonal, and dispute resolution skills.

Proven ability to influence, collaborate, and build relationships across all organizational levels.

Bachelor’s degree in Business, Finance, Marketing, or related field (preferred).

Track record of delivering results and managing multiple priorities effectively.

Ability to set milestones, measure…