Senior Enablement Manager for Customer Success

Be the driving force of enablement strategies at Jobber as the Senior Enablement Manager. Focus on enhancing the customer experience through effective training and program design.
In this essential role, you’ll leverage your expertise to elevate the performance of Jobber's Customer Success teams. You'll create impactful enablement programs across onboarding and continuous learning tailored to the needs of service-focused businesses. Emphasizing collaboration and insights, your work will ensure teams are well-equipped to deliver exceptional service to clients.

Key Responsibilities:

• Develop continuous learning initiatives for team growth

• Coach team members in facilitation and training design

• Use customer insights to refine training processes

• Oversee accuracy of internal knowledge materials

• Define success metrics across enablement pillars
Requirements:

• Proven experience in enablement or customer-focused roles

• Strong leadership and coaching skills

• Familiarity with LMS and content management tools

• Excellent problem-solving and analytical capabilities

• Passion for continuous improvement and innovation
Your strategic vision and hands-on approach will drive excellence at Jobber's Customer Success team.
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