DCS - Business Development Analyst

DCS - Business Development Analyst | Toronto

Monex Canada is a leading global financial solutions provider.

The DCS – Business Development Analyst role sits within the Digital Client Solutions (DCS) team and is responsible for supporting client success through digitally enabled cross‑selling, trade support, and proactive client engagement. This role focuses on driving revenue growth, increasing digital platform adoption, and improving client retention through proactive outreach and relationship management. The successful candidate will work closely with Sales, Traders, Operations, Compliance, and Digital Operations teams to deliver a seamless client experience while supporting strategic business growth initiatives.

The ideal candidate is analytical, client‑focused, proactive, and thrives in a fast‑paced financial services environment.

• Support clients with executing FX trades both online and offline
• Demonstrate Monex Pay and Monex Pro platforms to clients to encourage digital FX trading adoption
• Monitor client performance dashboards and system notifications to proactively engage at‑risk and high‑value clients
• Capture and categorize client touchpoints to measure engagement effectiveness and improve client experience
• Act as a liaison between back‑office operations and external clients to resolve trade‑related inquiries
• Provide standardized feedback to the Digital Operations team to support reporting and business analysis
• Identify cross‑selling opportunities within existing client portfolios
• Troubleshoot and follow through on customer inquiries and operational issues
• Support the Digital Operations team with marketing and customized client communications
  
  Collaborate closely with Sales, Traders, Trade Support, Compliance, Technology, and Operations teams
• Contribute to a culture of strong client service, accountability, and teamwork

• Experience with in FX sales, dealing, financial services, or financial technology environments
• Strong communication and interpersonal skills
• High level of analytical and problem‑solving ability
  
  Ability to work effectively across teams and departments
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail and time‑management skills
• Self‑motivated, proactive, and results‑oriented mindset
• Ability to build strong client and internal stakeholder relationships
• High standard of oral and written English required
• Fluency in additional languages, particularly French or Dutch, is considered an asset
• Strong understanding of client service and relationship management principles

• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and Power Point
• Experience using CRM, FX trading, or client management platforms is beneficial
• Familiarity with Workday or related HR systems is considered an asset
• Previous exposure to FX products, international payments, or digital trading platforms preferred
• Comfortable operating in a fast‑paced and collaborative environment

• Competitive base salary with a performance‑based commission structure
• Comprehensive benefits package including health, dental, and vision coverage
• Clear career progression within a global financial organisation
• A collaborative and high‑performance work environment
• Ongoing training and professional development opportunities