Implementation Analyst

About Forma.ai

Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.

• Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers
• Act as an architect for a new customer, translating data inputs and required business logic into Forma rule/system logic, commission engine architecture and outputs
• Learn design of the company’s platform to the extent of being able to independently complete updates, enhancements, and change requests
• Work with Forma.ai’s Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation
• Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success
• Develop a deep understanding of each client’s strategic positioning, key products, business model, and strategic objectives
• Be responsible for developing Sales Performance Management (SPM) expertise by identifying areas of improvement in SPM processes (crediting, payroll process) and strategy (IC plan design, quota setting, etc.)

• Education or background in Engineering, Commerce, Mathematics and/or Statistics
• 0-2 years of relevant working experience
• Experience in working with large datasets and a strong understanding of logical structures of databases and workflows – a plus
• Strength in Excel to perform data profiling, segmentation, and aggregation
• Understanding of data architecture and process flows
• Analytical problem‑solving ability, organizational, and project management skills
• Ability to take ownership and run with tasks in a fast‑paced and evolving environment
• Understanding of common analytical and presentation tools (Excel, PowerPoint)

• Experience with SQL and/or Python
• Experience with sales incentive compensation

• Salary range: $55K - $70K CAD

• Meaningful compensation:
  In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success
• Healthcare coverage:
  We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program
• Learning and development:
  Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend
• Growth:
  You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader

Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.

Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description.

There are many paths to a successful career and we’re looking forward to reading yours.

We thank all candidates for their interest. However, only qualified applicants will be shortlisted.