Field Operations Specialist

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.

With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team.

The Field Operations Specialist ensures a seamless customer experience by supporting the operational backbone of the sales process from trial setup and order processing through account maintenance and renewals. This role exists to improve accuracy, responsiveness, and operational efficiency while enabling Sales, Customer Support, and Technical teams to deliver an exceptional customer journey.

What Success Looks Like

• Ensure 98%+ accuracy in customer setup, order processing, billing information, and profile configuration across internal systems.
• Enable timely and seamless customer onboarding by completing all trial and new customer setups within established service-level timelines.
• Maintain accurate and up-to-date customer account records, reducing renewal delays and billing discrepancies.
• Respond to internal operational inquiries related to subscriptions, and account changes within agreed response times.
• Improve operational efficiency by proactively identifying process gaps, reducing manual errors, and supporting workflow improvements.
• Support successful renewal cycles by ensuring billing and account details are validated and updated ahead of renewal dates.
• Collaborate effectively with Sales, Customer Support, and Technical teams to resolve customer access, profile, and subscription issues quickly and professionally.

Skills & Competencies
Role-Specific Skills & Competencies

• Strong attention to detail with the ability to manage high-volume administrative and operational tasks accurately.
• Supporting order processing, customer onboarding, billing operations, or sales operations workflows.
• Ability to manage multiple priorities while maintaining responsiveness and accuracy in a fast-paced environment.
• Comfortable working across multiple internal systems and tools to maintain customer records and account information.
• Strong problem-solving and troubleshooting skills with the ability to coordinate across teams to resolve issues efficiently.
• Effective written and verbal communication skills with a customer-service mindset.
• Ability to interpret contracts, subscription details, payment terms, and operational documentation accurately.
• Proactive and organized approach to managing recurring tasks, reporting, and follow-ups.

Culture Add: TEAM Values

We value team members who communicate with transparency, sharing information openly and building trust across functions. You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact.

Aptitudes

• Smart:
  Able to quickly understand complex systems, connect ideas, and make…