Field Service Manager - Bilingual KitchenAid

Transform customer service as a Bilingual Field Service Manager with Kitchen Aid in Mississauga. Ensure quality repairs and operational performance in a dynamic service provider network.

This critical role involves overseeing Kitchen Aid's Authorized Service Network, ensuring a high-quality repair experience for customers. You’ll analyze service performance data to recognize trends and suggest enhancements that align with business objectives. The ability to effectively engage with diverse audiences will be crucial in this position.

Key Responsibilities:

• Review service performance and identify improvement opportunities

• Audit preparation and quality monitoring for service issues

• Manage the recruitment and operational oversight of service centers

• Collaborate on documentation and service updates

• Support reverse logistics processes to enhance efficiency

Requirements:

• Bilingual in English and French

• 4–6 years’ experience in field service or service operations

• Excellent analytical and leadership skills

• Strong communication style suited for varied audiences

• Travel as needed with a valid driver’s license

Deliver exceptional service management and customer satisfaction as part of Kitchen Aid’s dedicated team.
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