VP Product, Customer

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast‑paced, high‑pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest‑growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three‑peat at the top!
• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail
• Top‑ranked mobile apps and credit cards
• Team of 500+ people
• 1M+ customers
• 10K+ retail partners

Neo is building what Canada’s big banks won’t: modern financial products that actually make your money work for you. We’re a technology company, not a traditional bank, which means no legacy systems, no decades‑old red tape, and no tolerance for “good enough.” In just a few years, we’ve built a multi‑product platform from scratch, launched credit, savings, investing, and rewards that millions of Canadians use every day, and partnered with some of the biggest brands in the country.

We’re hiring a VP Product to lead the Customer Growth & Experience domain. This is a senior leadership role: you’ll own the product strategy, the roadmap, the outcomes and the development of the product team delivering it. The Customer Growth & Experience domain owns the systems and products that drive how customers discover Neo, onboard, engage, and stay over time. This includes acquisition, referrals, lifecycle marketing, subscriptions, customer support, and trust & security – the cross‑product engines that power growth and shape the end‑to‑end customer experience.

• Build and scale Neo’s growth engines across acquisition, onboarding, referrals, and lifecycle marketing, driving measurable improvements in customer conversion, activation, and retention across all product lines.
• Define and evolve the end‑to‑end customer experience across support, and trust (e.g., fraud & compliance), ensuring customers have a seamless, reliable, and high‑quality experience at every touchpoint.
• Define the long‑term product vision and strategic roadmap for your domain and ensure it ladders up to company‑wide goals.
• Lead, grow, and mentor a team of high‑performing product managers. You’ll develop talent, shape team culture, and create the conditions for great work.
• Act as the cross‑functional glue for your division, collaborating with senior leaders across engineering, design, data, ops, marketing, and executive leadership.
• Own the results. Your team’s work will directly move core business metrics and customer impact and you’ll hold yourself accountable for outcomes, not just output.
• Elevate product quality and execution across your teams through strong systems, clear feedback, and day‑to‑day coaching.
• Champion a culture of speed, ownership, and learning. We move fast — but we don’t cut corners.
• Apply strong systems thinking to design scalable, reusable product capabilities that work across multiple product lines, rather than one‑off solutions.

• 8–12+ years of product management experience, including 5+ years in a senior leadership role (e.g., leading other product managers or an overall product org).
• You’ve built and led product teams in high‑growth environments, ideally with both 0→1 and scale experience.
• You’re a strategic thinker who can move between long‑term planning and in‑the‑weeds execution without missing a beat.
• You bring strong product judgment, clear systems thinking, and a bias toward action.
• You’ve led cross‑functional work streams that include technical complexity, ambiguous problems, and diverse stakeholder input.
• You care deeply about talent: hiring the right people, growing them fast, and building a healthy, high‑performing team.
• You lead with influence, not just authority. You know how to rally people around a vision, and communicate clearly up, down, and sideways.
• You’re comfortable making bold bets and adapting quickly when the facts change.
• Domain experience in customer growth (e.g., acquisitions & onboarding,…