Charter Operations Specialist

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we’re all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone.

We know who we are, and we’re confident in our approach — but we don’t take ourselves too seriously.

Join Flair’s Commercial team as a Charter Operations Specialist, where commercial acumen, relationship management, and operational coordination come together to support the growth of our charter business. Reporting to the Director, Strategic Opportunities, you will be responsible for the development, sale, coordination, and execution of charter operations from initial customer engagement through post‑operation reconciliation. In this role, you will identify business opportunities, manage client relationships, prepare charter agreements, and work closely with internal and external stakeholders to ensure charter operations are delivered safely, efficiently, and in compliance with contractual, regulatory, and operational requirements.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced, time‑sensitive environment. Occasional travel and flexibility to work evenings, weekends, and holidays may be required based on operational needs.

This position is based on‑site at any of our offices in Edmonton, AB (YEG), or Toronto, ON (YYZ).

• Identify and pursue new charter business opportunities to support revenue growth and increase market share.
• Develop and manage relationships with corporate clients, travel agencies, brokers, sports teams, government agencies, tour operators, and VIP customers.
• Respond promptly to charter inquiries and requests for quotations.
• Prepare and negotiate charter proposals, contracts, and pricing agreements.
• Maintain a list of prospective clients and support customer retention initiatives.
• Act as the internal owner of all charter movements, ensuring contractual commitments are translated into executable operational plans.
• Coordinate with Commercial to validate aircraft availability, routing feasibility, timing, crew legality, and operational constraints prior to charter confirmation.
• Ensure all pre‑charter planning activities are completed, including regulatory reviews, slot coordination, permits, catering, ground handling, fuel arrangements, and any customer‑specific requirements.
• Confirm that charter commitments align with fleet availability, maintenance planning, and network priorities.
• Maintain visibility of charter revenue, projected operating costs, and contribution margin, escalating risks to profitability where applicable.
• Serve as the primary point of contact for day‑of charter operations, ensuring safe and compliant execution in coordination with SOCC and operational stakeholders.
• Monitor charter performance in real time, proactively identifying risks, disruptions, or operational constraints.
• Lead cross‑functional resolution efforts during irregular operations to protect customer commitments while minimizing operational and financial impact.
• Liaise with Airports, Crew Scheduling, Maintenance, and ground service providers to ensure seamless execution of all charter movements.
• Ensure charter flights comply with regulatory requirements, company policies, and operational standards.
• Maintain professional and responsive communication with charter clients, brokers, and internal stakeholders throughout the charter lifecycle.
• Manage irregular operations and resolve service issues efficiently while maintaining customer confidence and operational integrity.
• Manage client expectations during disruptions, providing clear operational updates and recovery options where required.
• Build and maintain strong working relationships with operational teams to ensure charter execution standards remain consistent and…