Job Description & How to Apply Below
The Sr. Partner Manager manages Service Now relationships with our Partner Ecosystem across Canada. A large part of this role is to manage and nurture companies in the Service Now Partner ecosystem while also encouraging current Service Now Partners to develop and mature their Service Now practice. This includes:
Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
Coach partners both remotely and face‑to‑face
Communicate partner programs' requirements and benefits across the ecosystem
Provide daily management of partner ecosystem
Work with Service Now Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
Conduct quarterly and bi-annual business reviews
Develop partner business case and program roadmaps
Articulate investment areas needed to both enter and progress through the partner program
Implement remediation plans
Manage partner portal and other systems
Work towards partner revenue goals through teaming and subcontracting
Participate in marketing events
Approximately 20% travel
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
Ability to work in a true 'east‑west' operating model with both direct line and dotted line team members
Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here (). To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.
Equal Opportunity Employer
Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.
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